What are the responsibilities and job description for the Technical Support Analyst position at Click Formula?
Job Summary
We are seeking a dedicated and knowledgeable Technical Support Analyst to join our team. The ideal candidate will provide exceptional support to our users, ensuring that all technical issues are resolved efficiently and effectively. This role involves troubleshooting hardware and software problems, maintaining IT infrastructure, and delivering outstanding customer service. The Technical Support Analyst will play a crucial role in enhancing user experience and ensuring smooth operations within the organization.
Duties
- Respond to help desk tickets and provide timely resolutions for technical issues related to computer hardware, software, and networking.
- Assist users with desktop support, including installation, configuration, and troubleshooting of computer systems.
- Maintain and monitor LAN connections to ensure optimal performance and connectivity.
- Utilize ServiceNow for tracking incidents, requests, and changes in the IT environment.
- Provide guidance on IT infrastructure management and best practices to enhance system reliability.
- Collaborate with other IT team members to identify recurring issues and implement long-term solutions.
- Document technical procedures and user guides for future reference.
- Deliver excellent customer service by communicating effectively with users to understand their needs and provide appropriate solutions.
Experience
- Proven experience in technical support or a similar role within an IT environment.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Familiarity with computer networking concepts and LAN configurations.
- Experience using ServiceNow or similar help desk ticketing systems is preferred.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Understanding of IT infrastructure components and their management is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for the Technical Support Analyst position. Join us in delivering top-notch IT support that empowers our users!
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Compensation Package:
- 1099 contract
- Bonus opportunities
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help Desk Field\Faculty\Staff Help Desk: 3 years (Required)
- Ticketing System: 3 years (Required)
Work Location: In person
Salary : $25 - $30
