What are the responsibilities and job description for the Level 1 Phone Support position at Clickit inc?

Job Description

Level 1 Phone support

On Site in Hauppauge Office

Provides technical support in resolving network and computer hardware or software issues to external customers
Provide after hour support as needed.

Experience : (Minimum 2 years of required experience must be listed)

Technical Competencies :

Microsoft Windows 10,11 and Linux systems

Microsoft Office Suite, Lync and other MS applications

Internal Help Desk Ticketing Systems

Exposure or knowledge of the following :

o Microsoft Windows Server and services including DHCP, DNS, IIS, Terminal Server

o ActiveSync and supported smart phones

o Antivirus, Firewalls and / or Security Solutions

Personal Competencies :

The ability to communicate effectively verbally and in writing.

Strong interpersonal skills

Strong analytical and problem-solving skills

Customer-service orientation; the ability to respond quickly and effectively to user needs.

Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously

Ability to work independently with minimum supervision

Ability to work in a fast-paced setting

Reliability and dependability

Intellectual curiosity and the desire to constantly keep up with new developments in IT

the ability to maintain confidentiality as required

light lifting required

Company Description

ClickIt Inc., a leading technology company in video management solutions for the retail industry, We’re headquartered in Hauppauge, NY, with a growing team in Winston-Salem, NC. Our work focuses on cutting-edge, cloud-based surveillance solutions that improve security and operational insights for retailers.

Company Description

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