What are the responsibilities and job description for the Technical Support Specialist position at ClickView?
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- 20 hours per week, 5 month contract, working remotely or from our Charleston office
Why Join Us?
Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!
Ready to discover your potential with us?
The role:
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match.
The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your responsibilities include:
- Running daily live Zoom programs for customers, including session preparation, facilitation, and participant engagement
- Providing technical support to our customers, assisting with platform access, troubleshooting issues, and guiding them through features
- Providing post-program support to our customers through editing video recordings and uploading to our platform
- Data management (e.g., daily program registration management and attendance data), data entry, and managing the day-to-day of program updates and schedules
Requirements:
- Minimum of two years customer and technical support experience
- Ability to provide technical support in a non-technical manner to suit your audience
- Excellent customer service and communication skills
- Ability to prioritize workload and cases, and take ownership of your tasks
- Ability to work in a team environment as well as being self motivated and self-managed
- Develop and maintain trusting, productive working relationships with internal and external stakeholders/customers
- Solutions-driven with the ability to identify customer needs through questioning techniques, product usage analysis and the application of standard processes
- Experience of working with and technically supporting SaaS products highly regarded
Benefits:
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave