Broadcast Specialist - NYC

Minimum Qualifications:
Bachelor's degree in Electrical Engineering, Network/System Engineering, or a related field with a strong focus on Television Broadcast, Streaming, and OTT services, or equivalent hands-on experience.
At least 15 years of relevant experience in network or systems deployment supporting Television Broadcast, Streaming, and OTT services.
Prior experience working in a Television Operations Center, with 24/7 monitoring of live video and audio streams.

Key Responsibilities:
Address and resolve incidents escalated from the Tier 2 Analyst team.
Perform advanced troubleshooting by following established Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs).
Triage and escalate incidents as needed while ensuring complete ownership of tickets until resolution.
Validate issue descriptions, conduct thorough diagnostics, and log incidents in the trouble- ticketing system.
Manage backlog tickets from previous shifts, ensuring timely follow-ups.
Track external escalations, follow up on outstanding tickets, and conduct Root Cause Analysis (RCA).
Participate in, manage, and drive major incident resolution.
Develop post-mortem reports and lead problem management efforts.
Coordinate with customers and stakeholders on escalated incidents and send regular outage notifications.
Work on service requests and assist with new station turn-ups.
Provide feedback on troubleshooting processes and identify gaps in documentation.
Create and update SOPs as needed.
Perform additional tasks as assigned by the team lead or manager.
Maintain infrastructure documentation, including system overviews, SOPs, and network diagrams.
Actively participate in daily stand-up meetings and shift handovers, ensuring a smooth transition between shifts.

Required Skills & Experience:
At least 7 years of experience as an L3 engineer or team lead in a Video NOC, technical support center, or network troubleshooting environment involving broadcast, streaming, OTT platforms, or MVPD operations.
Strong understanding of NOC monitoring tools and event-handling procedures.
Familiarity with ITIL processes.
Hands-on experience with incident management, ticketing systems, and maintenance request support.
In-depth knowledge of data networking, data communications, and video networking technologies.
Proficiency in switching and routing technologies, including CLI-based configurations for Cisco and Juniper devices.
Expertise in network monitoring tools such as LogicMonitor and SolarWinds NTA.
Experience with firewall configuration and deployment, including Fortinet FortiGate, Checkpoint, Cisco ASA, and Juniper SRX.
Hands-on experience with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
Proficiency in configuring and administering F5 Big-IP Load Balancers (GTM and LTM) and developing iRules for server load balancing.
Experience deploying and managing Splunk (SIEM) for log aggregation and security monitoring.
Expertise in SD-WAN solutions, including vEdge, vBond, vSmart, and vManage.
Knowledge of wireless infrastructure technologies such as Cisco Meraki, Aruba ClearPass, WLANs, RF tuning, and BYOD management.
Strong expertise in Audio/Video technologies, including MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, (HD-)SDI ATSC, PCM, and AC3.
Experience with at least two video platforms (e.g., Telestream/Tektronix, MediSentry, Sencore, Tag) and a deep understanding of video delivery networks.
Proficiency in video acquisition, encoding, encryption, and distribution.
Ability to troubleshoot audio/video technologies, IPTV platforms, and network switching/routing protocols.
Experience implementing configuration changes and deploying project-based solutions.
Ability to guide and mentor Video Operations Analysts.
Experience in problem management, RCA development, and post-mortem reporting in coordination with Video Operations Analyst Leads.
Familiarity with American sports events (e.g., MLB, NFL, NBA, College Football).
Willingness to work in a 24/7 shift-based operations environment.