Technical Support Specialist - Electonic Classroom

Client First Technologies (CFT) is looking for an Electronic Classroom Technical Support Specialist who specializes in electronic classroom technical support. The Electronic Classroom Technical Support Specialist is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Electronic Classroom Technical Support Specialist identifies problem areas and opportunities for improvement in a mission critical network. As an Electronic Classroom Technical Support Specialist on our team, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork.

This is a full-time, on-site position located in Great Lakes, IL. CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Description

Responsibilities

• Provide system and network connectivity and interoperability support within an electronic classroom environment
• Manage user accounts and permissions within Active Directory
• Security and compliance systems maintenance
• Routine maintenance, including break and fix, backup and recovery, and inventory and asset management
• Document troubleshooting procedures
• Manage technical issues within ticketing system

Qualifications

• Bachelor’s degree in computer science, Engineering, Mathematics or related field preferred
• Must hold current IAT Level II certification (Security CE, CCNA, CISSP, CySA , etc.)
• Minimum of 3 years of experience providing technical support
• Experience managing user accounts, permissions and groups within Active Directory
• Workstation and server hardware installation, maintenance, board replacement, and cable switching
• Systems and network connectivity and operability troubleshooting
• Experience managing a ticketing system
• Ability to document technical processes and procedures
• Strong verbal and written communication skills
• Expert level Microsoft Office Suite knowledge

Physical Demands

• Must be able to sit and stand for long periods of time
• Occasional travel and overtime may be required

Required Clearances

• Must possess an active Secret clearance or higher

COVID-19 Protocols: As a Federal contractor, CFT is required to comply with COVID-19 protocols applicable to the agency, facility, and location. All COVID-19 requirements are in line with government policies and CDC guidance applicable at the time.

CFT is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Discrimination and harassment are not tolerated.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• technical support: 3 years (Required)

License/Certification:

• CompTIA Security certification (Required)
• minimum -- interim secret clearance (Required)

Work Location: In person