Account Manager

Description

Client Giant is a membership-based startup established in July of 2018. We developed proprietary technology that makes child's play of keeping one's clients close to heart, and keeping one's self "top of mind" with all clients. We serve our members' clients by delivering thoughtfully curated touches/gifts throughout the year. 

We currently serve industries including Real Estate, Financial Planning, Professional Services, Consulting and more recently started focusing on Employee Connection and Retention programs. The company culture is one of giving - it is in the nature of every team member to serve, to make people’s day, and to show appreciation for our members, and to show them often. 

The team is growing rapidly, and there are opportunities for Account Management professionals to join our team.

Account Managers serve as the link between Client Giant and member accounts, and carefully learn to understand a member’s needs and objectives while proposing solutions to help achieve business goals.

Account Managers foster strong relationships with Client Giant members. Execution includes but is not limited to:

• Acting as a liaison between the members and departments within the company to convey information, demonstrate understanding, and ensure excellent and accurate delivery of requests in a timely manner.
• Coaching the member on all services and actions that may lead to greater success, resulting in cross-selling and up-selling existing accounts.
• Growing Client Giant accounts to higher ranks and strengthening retention with the CG brand and service.
• Monitoring and understanding the member’s budget, spending habits, and general business goals to ensure we always have relevant offerings.
• Keeping up on trends, changes, and competitor actions that might affect client spending patterns.
• Providing strategic input and support to member accounts.
• Delivering progress reports to members and upper management.
• Training junior employees how to service accounts.

Requirements

Attending these responsibilities requires a variety of competencies. The ideal candidate will possess the following skills including but not limited to:

• Complete knowledge of Client Giant services and member experience. 
• Ability to generate valuable assumptions from the information gathered, and extracting/developing opportunities from these discoveries to better serve our member needs.
• Strong communication skills verbally and written.
• Ability to multitask and prioritize activities that will ensure best outcomes in the short, medium, and long term. 
• Illustration of empathy and emotional intelligence in all communication and actions.
• Deductive problem-solving and solution-driven suggestions.

Requirements of the position: 

• Bachelor’s degree in Business, Marketing, Communications, Public Relations, or something similar referred.
• 2-5 Years experience in Sales or Customer Service.
• Strong written and verbal communication skills.
• Strong organization and time management skills.
• Ability to engage with and further develop relationships with clients and departments.
• Self-starter mentality and the ability to work independently or as part of a team.