What are the responsibilities and job description for the Field Service Manager position at Client Staffing Solutions Inc?
The Technical Services Manager role is responsible for managing a team of Service Technicians and the Service function as well as to provide excellent customer service experiences and maintain strong relations with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
Key Duties & Responsibilities
- Provide Technical Support to Customers, Sales Partners, and Vendors.
- Lead monthly meetings with Service Technicians. This should involve Branch Managers and Vice Presidents if available.
- Manage Service Technicians keeping a focused and healthy attitude.
- Conduct Service calls as needed.
- Perform ride-alongs with Service Technicians as well as with Sales Partners.
- Provide leadership to Service Technicians through product knowledge, service advice, etc., as necessary to ensure that customer satisfaction, gross profit objectives, parts and service goals are met.
- Coordinate with the Branch Sales VP, Branch Manager, and Vendors a formal and informal training of Service Technicians.
- Responsible for maintaining vendor relationships. Specifically, as it relates to parts & equipment. This requires timely communications, problem solving, and mill visits to key suppliers when necessary.
- Monitor and maintain spare parts inventory in Branches and in Service Technician’s possession and coordinate physical counts.
- Conduct performance reviews for Branch Service Technicians.
- Review all service-related letters, quotations, and correspondence written to customers and vendors.
- Review & approve service technician expenses, timesheets & time off requests on a timely basis.
- Participate in interviews and the hiring process of new Service Technicians.
- Attend and participate in quarterly sales meetings and the National Sales Meetings.
- Responsible for monitoring the rebuild and / or equipment area to make sure equipment is being completed in a timely fashion.
- Responsible for all costs related to Branch Service Department.
Education
Competencies
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
Company has stock option plan for managers as well as 401k
