What are the responsibilities and job description for the Customer Support Expert position at Clientbook?
About Us
">">At Clientbook, we're committed to providing our customers with an exceptional experience. Our CRM is designed to empower retail sales associates to drive repeat business.
We've helped thousands of Jewelry and Fashion stores level up their sales game. We're passionate about making a difference in the retail industry.
Our Mission
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- To provide top-notch customer support that sets us apart from the rest. ">
- To be a trusted partner for our clients, helping them achieve their goals. ">
- To continuously improve and innovate our products and services. ">
The Role
">We're seeking a Customer Support Specialist to join our team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills, and can learn new technology quickly.
This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices.
Your Responsibilities
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- Multi-channel communication with clients during all standard business hours. ">
- Escalate client queries and concerns. ">
- Learn and work with software including Zendesk, Shortcut, AWS, and Zoom. ">
- Work closely with Customer Success Managers to ensure clients have a positive experience. ">
- All other job duties as assigned. ">
What We Offer
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- Competitive pay and benefits. ">
- A fun office environment with a game room, stocked food, and gym. ">
- Innovative product that changes our customers' lives in a real way. ">
- Transparent leadership that provides resources and time for your success. ">
- Career opportunities based on your skills and interests. ">
- Free Quick Quack car-wash subscription. ">
Clientbook is an Equal Opportunity Employer.
