What are the responsibilities and job description for the Help Desk Specialist position at Clientbook?
About Clientbook
">We've created a CRM that enables high-end retail sales associates to drive more repeat business. While dealing with the hustle and bustle of foot traffic in a retail store, sales associates often don't have time or the tools to follow-up on opportunities and clients.
We make that process easy and automated for them through our tools and training on best practices.
Our Values
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- We believe in empowering our customers to succeed. ">
- We value transparency and open communication. ">
- We strive for excellence in everything we do. ">
- We're passionate about making a difference in the retail industry. ">
The Job Description
">This position works as a member of our support team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills, and can learn new technology quickly.
This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices.
Your Responsibilities
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- Multi-channel communication with clients during all standard business hours. ">
- Escalate client queries and concerns. ">
- Learn and work with software including Zendesk, Shortcut, AWS, and Zoom. ">
- Work closely with Customer Success Managers to ensure clients have a positive experience. ">
- All other job duties as assigned. ">
Requirements
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- Outstanding written and verbal communication. ">
- Customer Support experience. ">
- Desire and capability to learn new technologies and skills quickly. ">
- Team player with a positive attitude. ">
- Ability to work in our Lehi, UT office. ">
Benefits
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- Competitive pay and benefits. ">
- A fun office environment with a game room, stocked food, and gym. ">
- Innovative product that changes our customers' lives in a real way. ">
- Transparent leadership that provides resources and time for your success. ">
- Career opportunities based on your skills and interests. ">
- Free Quick Quack car-wash subscription. ">
Clientbook is an Equal Opportunity Employer.
