What are the responsibilities and job description for the Banquet Server (on call) position at Cliff Castle Casino?
Job Description
Job Description
Position : Banquet Server On-Call
Department : Food & Beverage
Wage : 8.50 / hr. plus tips
POSITION SUMMARY : Responsible for the successful set-up, break down, and servicing of banquets, functions, meetings, and special events while providing exceptional service to guests.
ESSENTIAL DUTIES :
- Provide exceptional guest service before, during, and after banquet functions according to CCCH and departmental standards of service.
- Assist with set-up and break down of events areas.
- Execute all tasks delegated by the Banquet Captain in a timely manner consistent with department SOP?s.
- Set up banquet room as requested to include glassware, service ware, linen, tables, buffet set up, stage, dance floor, portable bars, or any special requests.
- Assist with breakdown and reset of meeting and conference room in accordance with the event specifications to ensure readiness of the room for other functions.
- Ensure proper handling and storage of food and equipment by following health codes and department standards.
- Stock and replenish all product according to department standards, ensuring quality and par levels are maintained.
- Promptly assist guests with special requests and other needs in an efficient manner.
- Notify Banquet Captain of incidents, conflicts, or concerns affecting or potential to affect normal business operations or guest services.
- Attend all meetings and training as required.
- Perform other functions as requested.
QUALIFICATIONS :
Previous experience with food and beverage service, or retail, preferred.
Possess strong communication skills and be able to effectively and professionally interact with guests, vendors, and other Team Members to communicate options, directions, and de-escalate tense situations.
Have or valid obtain Food Handlers certification upon hire.
