What are the responsibilities and job description for the Hotel Operations Manager position at Cliff Castle Casino?
- ManagetheFrontDesk,CommandCenter, Revenue ManagementandtheHousekeeping Department to effect superior guest service, operational expertise, and achievement of projected revenues.
- In coordination with the Director of Hospitality, create, develop, and implement an effective strategy for both the Hotel/Lodge, coordinating with all levels of staff to determine and achieve objectives for future growth and expansion.
- Partner with Sales Manager to efficiently book small room groups and tours as needed.
- Exercise appropriate financial acumen and diligence with effective use of forecasts to schedule staff appropriately and control operating expenses.
- Establishandmaintainoperatingsystems and procedural expertise toensureimpeccableguestservice.
- Prepare and reviewvariousreports,identifypotential misinformationordiscrepancies,andnotifyappropriateindividuals for informational purposes or to correct.
- Monitor and analyzeservice levels andgeneraloperationsofall assigned departmentsona regularbasis.
- Facilitatetheflowofinformationbyconductingregularlyscheduledmeetingswiththestaff.
- Recordinspectionresults,resolveguestcomplaints,andmaintainaccommodationstandardsdaily.
- Maintainadequatestaffinglevelsbyinterviewing,selecting,training,and managing performance ofTeamMembers.
- Clearlycommunicateall property promotions,specialevents (Marketing and Hotel/Lodge)to department and outside-department staff usingcurrentMarketingcollateralandensuringitisavailabilitythroughouttheproperty.
- Performotherdutiesasassigned.
- Check and maintain daily reports that include but not limited to Front Office Daily Report, Reservation Reports, Productivity Reports for Housekeeping, FD, PBX and Revenue Pace Reports.
QUALIFICATIONS:
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
1. Education:
a. High School diploma, or Equivalent required.
b. College education/degree in hospitality or related field, preferred.
2. Work Experience:
3. Knowledge, Skills, and Abilities:
a. Must possess general knowledge of luxury hotel/hospitality operations including but not limited to safety and security programs, staff management, forecasting, quality assurance, and service recovery techniques for a 4 star property or better.
b. Must have strong computer skills (Microsoft Office, POS, reservation tracking systems).
c. Must possess excellent communication (verbal, written) skills and be fluent (read, write, speak) in English. Bilingual in Spanish/English, preferred).
d. Must be able to maintain professional composure in fast-paced, high-stress environment and de-escalate tense situations.
4. Must be at least: 18 years of age.
5. Must be able to demonstrate eligibility to work in the U.S.
6. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
7. Must be able to communicate and interact with Guests, Team Members, and Colleagues in a professional and courteous manner.
8. Must be available to work all shifts, weekends, and holidays as deemed necessary.
9. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.
Salary : $80,000
