Director of Racquets/Club Manager

The Riviera Oaks Resort & Racquet Club features 15 tennis courts and 8 pickleball courts, fitness, pool, basketball and amazing views. The club offers programming to those staying at the resort, members and their guests.

This is a wonderful position offering diverse experiences from teaching private lessons and groups, adult and junior programming, corporate group events, and soon tennis camps and custom tennis experiences. The ideal candidate should be a team player who is very motivated and extremely service-driven, who enjoys both on and off-court duties. A strong understanding of operations, along with a growth mindset, will be important traits to possess to build on the already successful program.

As the Director of Racquets/Club Manager, you are responsible for the overall racquets operations at your facility and will report directly to the Resort GM. Working within the framework of PBI & Cliff Drysdale Management, the Director will run an operation compatible with the interests of members and their guests as well as club employees. This includes the quality of the club’s tennis services and programs along with the security and protection of the club’s assets and facilities.

COMPENSATION: salary range $69,000 - $71,000, plus commission

Job Expectations:

• Develop, manage and improve a racquets facility within the framework Cliff Drysdale Tennis.

• Be the leader of your racket sport facility, both in on and off court activities.

• You can expect to teach a minimum of 20 hours weekly. This may vary depending on season

• Create a regular schedule of hours that you are on-site.

• When not on-site be available on call to deal with emergencies or appoint someone else at your club or corporate to be the point person.

• Your Salary includes all duties described in the job responsibilities as well as 6 corporate days to assist in corporate events or trainings, etc. Corporate days will be assigned to you by the corporate office.

Job Responsibilities:

• Administers and enforces facility and Company policies and procedures.

• Adheres to the Employee Handbook.

• Plan, develop and grow the tennis programs for all levels:

• Lessons

• Adult and junior clinics

• Special Events

• Leagues

• Cardio Tennis

• Tennis 101

• Selects, trains, supervises and evaluates staff.

• Markets tennis facilities to members and guests.

• Ensures that all facility members and guests receive courteous, prompt and professional attention to all their tennis needs.

• Ensures the safety of members, guests and employees by following safety guidelines.

• Manages the tennis shop (if applicable).

• Establishes and implements an accurate inventory control system and reports results accordingly.

• Ensures revenue is properly recorded into POS system and reconciled daily to schedule.

• Ensures checks are secure and deposited weekly.

• Provides lessons and clinics relating to the techniques and strategies of tennis to members and guests.

• On a daily basis ensures that the courts are in the best playing conditions possible.

• Conducts weekly pro staff meetings.

• Writes and edits all tennis-related news for the facility newsletter and website.

• Develops budgets and takes appropriate action to ensure budget goals are met.

• Develops a detailed annual calendar of tennis activities and coordinates with Corporate Marketing applicable promotion campaigns.

• Maintains a close working relationship with the Facility General Manager/Owner and non-tennis facility staff.

• Attends facility management meetings.

• Provides monthly reports as required by Corporate Operations.

• Inspects and maintains all physical areas for cleanliness and safety.

• Inspects and maintains all equipment for physical condition and safety.

• Ensures that all employees consistently comply with company’s and facility’s employee manual and with all applicable federal and state employment laws.

• Maintain accurate membership database.

• Ensures that payroll entry is correct for all staff.

• Responsible for accurate recording of all on court programming.

• Strong knowledge of tennis merchandise in order to properly give information to consumers.

• Responsible for knowing the facility POS system and training others to use the system.

• Other duties as assigned.

Education/Experience:

At least a high school education or GED.

Physical Demands:

Frequently stands, walks, uses hands; talks and hears, reaches with hands and arms, climbs, balances; stoops, kneels, crouches, or crawls. Occasionally sits. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

Frequently works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the staff may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the staff may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.