What are the responsibilities and job description for the Membership Manager position at Cliff Drysdale/PBI?
The Riviera Oaks Resort & Racquet Club is excited to announce the exceptional career opportunity of Membership Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
The Riviera Oaks Resort & Racquet Club features 15 tennis courts and 8 pickleball courts, fitness, pool, basketball and amazing views. The club offers programming to those staying at the resort, members and their guests.
The Membership Manager is responsible for managing all aspects of the membership experience/sales, overseeing the club operations and supporting the Director of Racquets. The Membership Manager is key in creating and supporting a positive culture for the staff, members and guests.
Compensation: $69,000.00 - $70,000.00 BOE
- Responsible for maintaining a schedule of 30% for membership outreach, 30% for membership experience, and 40% for operations.
- Works alongside Director with plans to activate membership drives, and club procedures.
- Responsible for membership prospecting and lead generation.
- Creates membership action plan and goals.
- Manages membership cancellations, freezes and changes of membership.
- Provides monthly membership reports to senior stakeholders.
- Ensures an upbeat and safe environment always for the enjoyment of the membership and staff.
- Ensures compliance of Club rules by membership and staff
- Protects the confidentiality and privacy of the membership.
- Supervise and provide regular training to pro shop attendants so that all pro shop operations run seamlessly.
- Oversee and review POS reports on a daily basis to ensure transactions are properly being entered and resolve any POS issues/questions.
- Reconciling and making weekly deposits following the deposit procedure.
- Collections: Following up with any chargebacks, NSF, nonmember charges on accounts.
- Responsible for community outreach including creating and or utilizing resources such as Facebook, Instagram, City of Weston magazine/twitter.
- Responsible for looking and actively finding community partners.
- Update front desk manuals and operational procedures for staff to follow.
- Review staff daily checklist.
- Respond to members emails and phone call within 24 hours.
- Ordering food and beverage if applicable.
- Maintaining logs: maintenance, suggestions, complaints.
- Organize game arranging requests for all members.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required/needed.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Frequently stands and uses hands; reaches with hands and arms, talks or hears.
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Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches.
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Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
- Occasionally works in outdoor weather conditions.
- Noise level is moderate.
None Required
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Retail sales experience is preferred.
- Computer proficiency including but not limited POS, Microsoft Office applications.
Salary : $69,000 - $70,000
