Lead Massage Therapist

Job Summary : Responsible for assisting in recruiting, interviewing, hiring, and training new-hire therapists.  Responsible for cross- training and re-training staff.

Performs treatments as set forth on our menu of services relative individual areas of licensure.  Administers the department in areas of discipline, training, coaching and counseling.  Responsible for maintaining all inventories relative to the accomplishment of all services in respective area, inclusive of products and equipment.  Is a member of the Spa Leadership Management team.

Essential Functions :

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to guests.
• Have a thorough working knowledge of all standard operating procedures and policies that pertain to your department.
• Ensure that all guests receive exceptional service and have a comfortable and pleasant experience.
• Create a professional relationship with the guests using good verbal and non-verbal communication.  Promote return visits to the spa.
• Develop a dialogue with the guest regarding their expectations of the service and provide a simple yet informative narrative of each procedure within the service whenever appropriate.
• Review all new guest intake forms, document guest treatments and plans of care, file in appropriate records.
• Have thorough knowledge of all protocols and products to appropriately develop guest prescriptions that establish quality at home programs which enhance the in-spa experience.
• Recruits, interviews, and approves for hire qualified departmental candidates as requested.
• Monitors completion of new-hire paperwork.
• Issues new-hire uniforms based on budget.
• Trains new-hire and existing personnel regarding certification of policies, procedures, standards, and protocols to ensure that they serve the immediate need of our guests and company.
• Gives input for staff reviews, 90-day and annual performance reviews.
• Supports with couching, counseling and discipline, consistent with SOP’s and as requested by Management.
• Calculates lead hours and submits in accordance with procedure set by Management.
• Attends, conducts, or coordinates participation of daily, weekly, and monthly Spa Management and Staff Department meetings :
• Conducts monthly inventory of products, supplies, and linens.
• Maintains inventory, inventory controls, and coordinates with purchasing to purchase all products, supplies, and equipment relative to departmental needs and budget.
• Monitors progress on Spa Maintenance, housekeeping and laundry issues.
• Supervises the sanitation and maintenance of work areas, treatment tools and all equipment.

Including but not limited to refill of back bar product, stocking of rooms, maintaining cleanliness of treatment rooms and prep room including cleaning treatment dishes.

Additional Responsibilities :

Customer Interaction

All interaction, whether by phone, written communication, or in person, should be friendly and professional.  Quick and timely responses to personal or phone inquiries from guests are required.

Facility Cleanliness

Spa cleanliness is a priority for everyone.  Minor cleanups should be completed on the spot, whereas more serious cleanups should be reported immediately.

Safety

Safety is every employee’s responsibility.  All employees are expected to report any unsafe conditions of any nature either within the spa or on the spa property to management.  If a condition exists that is a potential immediate hazard to guests or fellow employees secure the area from use and report the hazard to management immediately.

Skills : Exceptional communication skills, ability to prioritize and multitask,  basic computer skills, positive attitude, retail sales, commitment to excel in a full-service day spa.

Physical Demands :   Must be able to stand for a minimum of 6 hours a day.  Must be able to push, pull, tug, lift and carry up to 50 lbs.

in the preparation of all treatments and training for treatments.

Education / Experience :          Minimum of 1 years’ experience.  Prior experience in business management a plus.  Guest service experience is necessary.

Must be able to lead administrate, counsel, collaborate, train, assess and review performance, as well as discipline staff.  Must work, collaborate and communicate well with management.  Computer experience is necessary.

Qualifications

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

Needed Attributes :

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.