What are the responsibilities and job description for the Accommodation Manager position at CLIFF?
Cliff House Hotel is actively recruiting for an Accommodation Manager to join our prestigious team and ensure the highest standards of luxury service for our guests. The role is responsible for overseeing all aspects of the hotel's Housekeeping services.
Key Responsibilities:
- To draw up standards of performance related to the cleanliness of all areas of the hotel ensuring these are communicated to and implemented by all department staff.
- To implement and maintain systems for ensuring all areas of the hotel are checked for cleanliness against established standards.
- To implement and maintain systems for correcting shortfalls in standards of cleanliness.
- To ensure all VIP and Special Request Rooms receive the correct and proper attention.
- To establish and implement a "Spring Clean" programme on an on-going basis.
- To implement and maintain a system for identifying maintenance defects, ensuring follow-up action is taken in collaboration with The Maintenance Manager.
- To ensure systematic cleaning and periodic renewal of all soft furnishings.
- To ensure rotas are drawn up in line with occupancy to ensure maximum productivity and service to guests, without detriment to standards.
- To ensure records are maintained related to rotas, holiday, sickness, absence and overtime.
- To handle personnel related issues such as interviewing, appraising, counselling and succession planning for departmental employees.
- To maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- To identify departmental training needs and ensure training sessions are devised and implemented to address these.
- To establish departmental and individual staff goals for the department.
- To implement and maintain systems which ensure open communication between the Housekeeping department and other departments (most notably Front Desk and Maintenance).
- To hold monthly "communication meetings" with all departmental staff.
- To investigate and establish purchase specifications for uniforms, linen, soft furnishings, and "consumables" as well as contractors within the Housekeeping Budget.
- To ensure all administration related to Purchasing for Housekeeping is carried out.
- To review periodically "long-term" contracts related to Housekeeping and negotiate best deals. To monitor the performance of the long-term contracts on an on-going basis.
- To prepare the Housekeeping Budget in relation to expenses and headcount and ensure this is adhered to in line with occupancy.
- To monitor and control regular inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stock and costs.
- To handle requests and complaints with immediate action and thorough follow-up and refer when necessary.
- To ensure systems for reporting, storage and return of lost property are carried out.
- To establish and maintain an effective laundry service for guests and staff.
- To monitor, control and oversee the safe control, issue and cleaning of hotel linens and uniforms.
- To liaise with and monitor the florist ensuring the highest level of flowers throughout the hotel at all times.
- To establish systems for ensuring the secure handling of departmental keys.
Experience:
Minimum of 2-3 years of experience in a Managerial role within a luxury hotel or hospitality environment, particularly in Housekeeping.
Skills & Abilities:
- Excellent leadership and staff management skills, with the ability to motivate and train a team to achieve the highest standards.
- Strong attention to detail, with a focus on quality control and operational efficiency.
- Strong communication skills, both verbal and written, to interact with staff, guests, and other departments.
- Ability to maintain a calm and professional demeanor in a fast-paced, luxury hotel environment.