Description

Core Knowledge:

• In-depth knowledge of the New Haven community, including social services, neighborhoods, political landscape, and community stakeholders.
• Exceptional ability to work collaboratively in a dynamic and responsive environment.
• Flexibility to adapt to the changing/responsive nature of implementing a new community-based initiative.

KEY RESPONSIBILITIES:

Learning Collaborative Coordination:

• Plan, coordinate, and schedule monthly in-person Learning Collaborative meetings for ICC supervisors, ICCs, CHOs, and additional Lead Organization staff as necessary.
• Ensure effective agenda setting, participant communication, and logistical arrangements to maximize engagement and productivity.

Grand Round Coordination:

• Organize and schedule weekly Grand Round meetings with interdisciplinary team members.
• Facilitate collaborative discussions focused on providing effective care or resources to enrolled InCK members and their families.

Team Engagement:

• Attend weekly check-ins with ICCs and CHOs as needed or requested, providing support, guidance, and addressing any operational challenges.
• Promote open communication and alignment within the team to ensure consistent delivery of care.

Reporting and Accountability:

• Monitor and ensure the timely completion of weekly ICC reports.
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• Review reports for accuracy and completeness, providing feedback to ICCs as necessary.

• Quality Improvement Participation:

• Actively engage in quality improvement initiatives to ensure adherence to the program’s model and fidelity.
• Collaborate with team members to identify areas of improvement and implement actionable solutions.

• Primary Point of Contact:

• Serve as the primary point of contact for assigned Intensive Care Coordinators

• (ICCs), their supervisors, and approved InCK Providers to address inquiries related to the InCK model of care.

  Quality Assurance Checks:

• Point person for data integrity, ensuring that documentation requirements, billing requirements and model fidelity are being adhered to by ICCs. Work directly with the for Community Engagement and Technology Manager and the Director of

• Implementation and Quality Improvement

• Conduct weekly quality assurance check-ins with assigned ICCs to verify the accurate and timely documentation of key performance indicators (KPIs) in accordance with the InCK model of care.

• Training Support:

• Assist in the preparation and presentation of training sessions for new hires, new providers, and valued community partners.
• Ensure that training materials align with the InCK model and organizational goals.

• Additional duties as needed

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in a mental health-related field preferred, or relevant lived experience.
• Community Health Leadership training is a plus.
• Community Health Worker (CHW) certification is a plus.

SKILLS: `

• Familiarity with the New Haven community and area resources.
• Strong collaboration, organization, and community engagement skills.
• Proven ability in complex problem-solving and critical thinking.
• Comfortable with technology, provider referral, and member data systems.

REQUIREMENTS:

• Valid driver’s license and reliable transportation.

TRAVEL:

• This role may require travel throughout the Greater New Haven area each day. 

PHYSICAL ABILITIES:

• 20% of the time is spent making repetitive motions
• 20% of the time spent sitting
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• 30% walking, bending, standing, stooping, crouching or kneeling
• 30% of the time is spent using hands to type, write, or use controls
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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  ENVIRONMENTAL CONDITIONS

• Indoors, Environmentally controlled with occasional exposure to outdoor weather
• Close physical proximity to coworkers and clients

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  COMPETENCIES:

  Must demonstrate the following competencies:

• Diversity and Inclusion:
  Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers.  Employees must make every effort to:
• Treat others with respect
• Practice cultural humility
• Elicit and welcome different points of view
• Be committed to advancing Health Equity and trauma-informed anti-racist activities, including but not limited to participating in training and collaborating in related workgroups.
• Integrity:
  Act ethically with honesty and consistency regardless of the situation.  Employees must make every effort to:
• Be accountable for his or her own actions
• Make decisions based on what is better for the families and employees
• Build and maintain trust among co-workers and our families
• Uphold honesty in all actions
• Excellence:
  Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.  Employees must make every effort to:
• Utilize data and research to provide the highest quality of care
• Regularly participate in professional development to stay abreast of most recent and progressive practices
• Promote continuous quality assessment and improvement
• Communication:
  The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.  Employees must make every effort to:
   
• Oral Communication
• Speak clearly and in an organized manner that can be easily understood
• Express ideas concisely and respectfully
• Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
• Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking
• Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

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• Written Communication
• Write clear and concise sentences devoid of grammatical and spelling errors
• Tailor writing style to the audience of the message
• Write in a respectful and tactful manner

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  As an organization committed to Anti-Racist practice, we strongly encourage people of color, LGBTQ , veterans, parents, and individuals with disabilities to apply. In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)

   

  If you need reasonable accommodations at any point during the interview process, please let us know.

   

  We are an equal opportunity employer who will welcome everyone to our team

   

   

Salary : $60,000