What are the responsibilities and job description for the SERVICE DESK( DESKTOP) position at ClifyX?
Job Details
Hello,
Greetings from ClifyX Inc.
This is Abdul Azim from ClifyX, I hope you are doing wellClifyX was formed in 1998 and since then providing staffing solutions and services.
Clifyx provides innovative business solutions that satisfy the highest requirements for mission-critical reliability, scalability, interoperations to our customers and shareholders and a high level of satisfaction for the employees. Our staff s creativity, service, and dedication set apart from other IT firms. Our team is Young, Dynamic and willing to work with our Client's needs with the right attitude. Our Team has years of experience helping clients around the world use their IT investments to drive innovation, productivity, and growth to achieve higher performance.
Kindly respond to this requirement with your resume, contact, visa status, rate and current location info to speed up the interview processes.
Position: Incident Technician( Desktop Support)
Location:New York (Day1 onsite)
Job Type-Contract
Job Description
- Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Handle escalations from the helpdesk for application support, including in-house, third-party applications, and market data applications.
- Provide support for operating system drivers, software, and firmware.
- Assist users with home connections and work-from-home setups (Morgan Stanley laptop or personal laptop virtual machine).
- Ensure compliance with Morgan Stanley policies and procedures, ensuring they are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interact with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- Participate in on-call rotation for after-hours and weekend support.
- Stay updated on technology and participate in training programs.
- Be proactively responsive to communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
