What are the responsibilities and job description for the Service Manager position at Climate Engineering Companies?
Climate Engineering Companies, operating as Carrier Transicold SNE & Northway Services, is a leading heavy-duty truck and trailer repair company with multiple locations. We are seeking a dedicated and experienced Service Manager to join our team in Cheshire, CT. This role is crucial in ensuring the highest level of customer satisfaction and operational efficiency within our service department. Our company prides itself on a commitment to excellence and innovation, offering a dynamic work environment where your skills and leadership can truly make an impact.
Responsibilities- Manage a team of service technicians and support staff, providing guidance, training, and performance evaluations.
- Develop and implement strategies to optimize service department operations and improve efficiency.
- Establish and maintain service standards to meet or exceed customer expectations.
- Manage and prioritize service requests, ensuring timely and effective resolution.
- Proactively identify potential issues and find innovative solutions to ensure smooth service delivery.
- Collaborate with other departments, such as sales and parts, to enhance customer satisfaction and drive business growth.
- Ensure compliance with all company policies and procedures by the service team.
- Oversee the scheduling of service requests, dispatching technicians, and managing resources to maximize productivity.
- Monitor the performance of service technicians, ensuring adherence to quality and safety standards.
- Conduct regular performance reviews, identify training needs, and provide ongoing development opportunities to team members.
- Develop and maintain strong relationships with customers, ensuring their needs are met and concerns are addressed promptly.
- Analyze service-related reports, including key performance indicators, to evaluate departmental performance and identify areas for improvement.
- Stay updated with the latest industry trends, technologies, and best practices in service management.
- Minimum of 2-3 years of experience in a service management role, preferably in a related industry.
- Strong technical background and understanding of service processes.
- Excellent leadership and people management skills.
- Outstanding problem-solving abilities and ability to make effective decisions under pressure.
- Exceptional customer service skills, with a focus on building and maintaining positive relationships.
- Excellent written and verbal communication skills.
- Proficiency in using service management software and Microsoft Office suite.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong organizational skills with a keen attention to detail.
- Must be able to pass pre-employment physical and drug screen.
- Competitive Medical & Vision
- Company paid Dental
- Company paid Disability and Life
- Savings Plan
- 401k Match
