What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at ClimateGuys.com?
Job Description
Job Description
Customer Service Representative / Dispatcher
Climate Guys is a family-owned business providing services to the Western Michigan area since 2010. We currently have an opening for a dispatcher / receptionist to join our team. This position requires someone who is a self-driver with strong administrative skills who can spot problems and find solutions, and someone who holds themselves accountable for a high-quality work product. If this sounds like you then we'd like you to apply
Position Summary : In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations.
Pay : up to $28.00
Benefits : Medical, Dental, Vision, Paid Time Off, Holiday Pay, 3 Personal Days, 1 hour of Sick Leave earned for each 30 hours worked - up to 72 hours per year, Retirement plan with company match, and more
Hours : Monday - Friday 8 : 00am - 5 : 00pm, some overtime may be required
Required Qualifications :
- 3 years of experience working in dispatching or customer service role
- Geographical knowledge of service area or map reading skills
- Operate a multi-line phone system
- Strong data entry skills
- Ability to multi-task
- Highly organized and able to work independently
- Excellent customer service skills
- Exceptional written and verbal communication
- Knowledge with dispatch software - Service Titan preferred
- Prior dispatching or scheduling experience preferred
- Mechanical Aptitude and / or knowledge of HVAC Industry
- Proficient in Word, Excel, Outlook
- Data management skills
- Exceptional communication skills, both written and verbal
- Goal-directed
- Problem-solving ability
- NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE
Salary : $28