What are the responsibilities and job description for the Receptionist position at ClimateMaster, Inc.?
Brief Description
POSITION SUMMARY
This position ensures that front office operations run smoothly and efficiently. Answer all incoming phone calls, greet & assist all visitors, customers, and employees, and help coordinate meetings, events, or appointments.
Essential Functions
Essential Functions Statement(s)
Education: A high school diploma/GED is required. An associate degree in a business-related field is preferred.
Experience: Minimum of 2 years’ experience as a receptionist or front office coordinator or 3-5 years working in a clerical environment as an administrative assistant.
Computer Skills: Skilled with MS Office suite and working knowledge of multi-line phone systems.
Certificates & Licenses: N/A
Other Requirements: Experience with a multi-line phone system, good organizational skills and tasking abilities, an outgoing personality, and a passion for people interaction.
POSITION SUMMARY
This position ensures that front office operations run smoothly and efficiently. Answer all incoming phone calls, greet & assist all visitors, customers, and employees, and help coordinate meetings, events, or appointments.
Essential Functions
Essential Functions Statement(s)
- Interact, greet, and communicate current status and changes in information with employees, customers, and visitors
- Keep a safe and clean reception area
- Manage company personal protective equipment (PPE) for employees and visitors
- Notify company personnel of visitor arrival
- Answer all incoming phone lines and route them to the appropriate parties
- Assist in the coordination of organization appointments or meetings
- Assists with coordination of on-site interviews, greeting interviewees, offering water, & directing where to go, as well as informing interviewers of status
- Check in visitors and ensure the first steps of the visitor security process are followed by monitoring the logbook and issuing visitor badges
- Sort and distribute mail; handle outgoing mail (USPS); contact employees when packages arrive
- Monitor and distribute ‘Contact Us’ emails
- Assist customer and tech support with basic functions, parts and pricing requests, PO status, order dating, etc.
- Aide with customer correspondence
- Assist with customer and tech support phone analysis and documentation
- Offer admin support across the organization
- Order supplies for customer-facing departments, as needed
- Other project work as assigned
Education: A high school diploma/GED is required. An associate degree in a business-related field is preferred.
Experience: Minimum of 2 years’ experience as a receptionist or front office coordinator or 3-5 years working in a clerical environment as an administrative assistant.
Computer Skills: Skilled with MS Office suite and working knowledge of multi-line phone systems.
Certificates & Licenses: N/A
Other Requirements: Experience with a multi-line phone system, good organizational skills and tasking abilities, an outgoing personality, and a passion for people interaction.
