Head Indoor Guide

Description

The Head Indoor Guide is a leadership role that directly assists the General Manager in impacting the culture and vibe of the gym. The Head Indoor Guide will play a part in facility oversight, cultural and training development of staff, financial growth, policy implementation, and safety standards enforcement of their local Climb facility(s).

Climb is headquartered in Nashville, TN with 5 total locations: Nashville, TN (3), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People Movement. Weekend and evening shifts are a requirement for this position.

Curate Culture

• Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey

• Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision

• Display strong communication and teamwork skills

• Ability to develop a cohesive team with high morale

• Exceptional work ethic, management skills, and attention to detail

• A heightened understanding of the state of the climbing gym industry and a desire to keep Climb at the forefront of the industry’s progression

• Regularly attend yoga and fitness classes 

• Maintain a thorough understanding of Climb’s community’s needs and seek connectivity with its members and guests

• Dress according to staff attire standards

Details Matter

• Demonstrate a proficiency in organization, initiative, and accountability

• Perform, train, and emulate all indoor guide and senior indoor guide responsibilities

• Track progress and development via weekly KPI reports

Staff Management

• Perform and train all indoor guide, event, and party responsibilities and proficiencies 

• Identify, delegate, and check accomplishment of cleaning and upkeep of the facility

• Consult on hiring / offboarding and managing job postings and interviews 

• Develop staff schedules and submit for approval

• Facilitate all new hire day-one onboarding

• Execute continued staff development for all levels of employees

• Collaborate with GM on annual compensation and performance reviews

• Assist with daily staff huddles, weekly SIG meetings and other rotational staff meetings/events

Admin

• Manage bank drops and ensure proper balance at drawers and safe

• Manage email inbox with timely responses

Operations

• Collaborate closely with GM to manage groups department

  • Develop relationships with local businesses and organizations

  • Manage the event calendar and oversee bookings

• Manage retail spaces and products accordingly

  • Process retail shipments and oversee inventory counts

  • Prepare and place janitorial/office supply orders concession orders

• Oversee processing of member change requests and overdue billing

• Coordinate with Head Coach and take lead on Youth Team memberships

Qualifications

Certifications Approvals

• Maintain a valid Climb Lead Approval as a Tester

• Valid CPR/First Aid certification

Desired Qualifications

• Hold a B.S. in Business Management, Outdoor Recreation or significant relevant education/experience

• AMGA certification

• 3 years of management experience 

• Experience with implementing and executing policies, initiatives, and corporate strategy

• Experience with conflict resolution

• Experience with delegation and tracking of tasks

Scheduling Compensation

• Full time position - pay based upon experience 

• Employer contributions to health insurance program

• Climb gyms membership and pro shop discounts

• Industry and local discounts

• Weekend availability and evening availability required

Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.