What are the responsibilities and job description for the Senior Indoor Guide position at CLIMB HQ LLC?
Job Details
Description
Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People Movement. Weekend and evening shifts are a requirement for this position
Curate Culture
- Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey
- Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision
- Strong teamwork and communication skills
- Dress according to staff attire standards
- Use the AMGA belay technique at all times
- Open and close the gym facility
Details Matter
- Perform, and train all guide responsibilities
- Point of Sale (RGP) proficiency
- Perform belay lessons and belay approval tests according to Climb standards
- Monitor and execute Climb's risk management procedures
- Mitigate and manage emergency situations calmly and professionally according to incident reporting process
- Curate and maintain high level of culture and community
- Oversee opening, general operation and closing of cash registers and RGP computer systems
- Delegate, and check cleanliness and upkeep of the facility
- Accurately sell, record, and oversee the sale of products and memberships
- Attentively and effectively field customer questions, comments and concerns
- Ensure and enforce customer compliance with rules and procedures
- Be well versed in gym promotions, memberships, specials, retail and policies
- Work any number of lock-ins and special events throughout the year
- Maintain a valid CPR/First Aid certification
Qualifications
- Weekend availability is a must
- Last minute shifts often available
- Pay based upon experience
- Climb membership
- Staff Discounts
Supervisor
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General Manager
Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.
