What are the responsibilities and job description for the Front Desk Manager position at Climbing Collective?
Job Title: Front Desk Manager
Location: Longmont Climbing Collective
Reports to: Assistant General Manager
Employment Type: 40 hours/week
Compensation: $18.72/hr
Our Mission:
Our mission is to build a supportive community for both new and experienced climbers by offering fun, engaging, and challenging experiences facilitated by a friendly and supportive staff.
Job Summary
We are seeking an organized, customer-focused, and energetic Front Desk Manager (FDM) to lead the front desk operations at our gym. The Front Desk Manager is a main point of contact for members and visitors, ensuring a welcoming and enjoyable experience while promoting our gym’s services, programs, and community.
In this role, you will assist the AGM in overseeing a team of front desk staff, maintaining operational excellence, and driving customer satisfaction. A successful candidate is a team player with strong leadership skills, attention to detail, and a passion for climbing/fitness/yoga.
Job Duties
- Respond to customer inquiries, emails, and voicemails promptly.
- Provide support to staff, including handling scheduling adjustments and sidework oversight.
- Assist the AGM in hiring, training, and scheduling Front Desk Staff.
- Ensure the gym is clean, organized, and fully stocked with supplies.
- Manage deliveries and maintain accurate inventory records.
- Manage class sign-ups, cancellations, and communication.
- Assist the Programs Director with class scheduling and staffing.
- Collaborate with management to improve operations.
- Processing no-shows and helping yoga teachers problem solve checkins.
- Assist the AGM with running staff meetings and provide regular updates to staff.
Qualifications
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and remain calm in a fast-paced environment.
- Experience in a climbing gym customer service role.
- In-depth knowledge of bouldering, top rope, and lead climbing.
- Problem-solving and conflict-resolution skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- A passion for climbing/fitness/yoga.
- Bonus: Proficiency in Approach
Perks
- Free membership and guest pass
- Free climbing/fitness/yoga classes
- Industry pro-deals
- Discounts on retail items
- Employer Health, dental, and vision insurance
- Accumulated paid sick time
How to Apply
Please submit your resume and a cover letter detailing your relevant experience and passion for climbing to julia@climbingcollective.co with the subject line “Front Desk Manager Application.” We will be interviewing qualified candidates on a rolling basis, so apply ASAP.
Job Type: Full-time
Pay: $18.72 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Longmont, CO 80504 (Required)
Ability to Relocate:
- Longmont, CO 80504: Relocate before starting work (Required)
Work Location: In person
Salary : $19