Hospitality Operations Manager

SUMMARY:
The Hospitality Operations Manager will manage guest house hospitality, winery VIP special events, and housekeeping team at Cline Family Cellars properties. Act as regular support for wine club and tasting room operations, wine shipping warehouse, and The Olive Press as needed. Act as point person for corporate gifting and strategic local partnerships with hotels and community.

Guest House Management: :Oversee reservation system and manage all guest bookings and communication for the Cline short term rental property and guest homes. First point of contact for guest inquiries, concerns, and special requests. Oversight of inventory, shopping and set-up for vacation rental, winery guests and scheduling cleanings at winery guest houses.

Housekeeping Management: : Supervises full and part-time housekeeping staff. Responsible for scheduling cleaning of all facilities at Cline Cellars and Jacuzzi Family Vineyards, The Olive Press & 8th St Warehouse & supply ordering. Oversees housekeeping scheduling at all Cline guest houses and residences.

Special Events: Schedules housekeeping to be onsite during special events and assist with set up and breakdown as required. Responsible for inventory of glassware, linens, event supplies and décor items used in special events. Point person for managing key VIP Wholesale and Internal special events, and general assistance with special events as needed.

Additional Hospitality Duties: Act as regular support for wine club and tasting room operations, wine shipping warehouse, and The Olive Press as needed. Check websites monthly for wine inventory accuracy and collection ordering. Act as point person for corporate gifting and strategic local partnerships with hotels and community. Become a DTC generalist and knowledge base for Commerce7, NAV, Tock and assist in training and special projects as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Short Term Rental & Guest House Management: :Oversee reservation system and manage all guest bookings and communication for the Cline short term rental property and guest houses. First point of contact for guest inquiries, concerns, and special requests.

• • Act as property manager for the CVE and all Cline short term rental properties and guest houses.
• • Maintain effective communication with guests before, during, and after their stay to ensure satisfaction and encourage repeat visits. First point of contact for guests.
• • Schedule house cleanings and special services as needed (deep cleans, window washing, etc).
• • Monitor and update vacation rental software and reservation system.
• • Oversight of inventory, shopping and set-up for vacation rental, winery guests and events at Cline Short term rental, and guest houses.
• • Maintain and report on Guest House inventory and repairs needed.
• • Shopping and errands for Guest House supplies as needed.
• • Monitor occupancy rates and implement strategies to optimize bookings and revenue.
• • Provide outstanding customer service by addressing guest inquiries, concerns, and special requests promptly.

Housekeeping Management:: Supervises full and part-time housekeeping staff. Responsible for scheduling cleaning of all facilities at Cline Cellars and Jacuzzi Family Vineyards, The Olive Press & 8th St Warehouse & supply ordering. Oversees housekeeping scheduling at all Cline guest houses and residences.

• • Recruit, train, direct and supervise full and part-time housekeeping staff (3-4 housekeepers)
• • Year-round scheduling (Sling), supervision and payroll review and sign off of housekeeping staff.
• • Establish and implement cleaning schedules and protocols for all locations.
• • Perform regular inspections to ensure compliance with cleanliness and safety standards
• • Responsible for employee safety through training/communications.
• • Monitor inventory levels of cleaning supplies, guest amenities, and winery food service paper products placing orders as necessary.
• • Assist in developing and managing the housekeeping budget, and monitor expenses.
• • Oversee the maintenance of housekeeping equipment and ensure proper usage and storage.
• • Reports grounds and housekeeping issues to Director of Special Events.

Special Events: Schedules housekeeping to be onsite during special events and assist with set up and breakdown as required. Responsible for inventory of glassware, linens, event supplies and décor items used in special events. Point person for managing key VIP Wholesale and Internal special events, and general assistance with special events as needed.

• • Ensure timely and accurate delivery, set up and break down of linens, décor, glassware, and table wares for special events as directed by Director of Special Events

• • In coordination with the Events Department, oversee VIP hospitality at the Cline Family Cellars properties (guest house stays, special tasting requests, restaurant and/or transportation reservations, etc.)
• • Sorting and tracking of linen and event supplies after all events and tastings.
• • Occasional pick up and return of special deliveries for events (including rentals, catering orders and supplies).
• • Additional assistance as directed by Director of Special Events

Additional Hospitality Duties: Act as regular support for wine club and tasting room operations, wine shipping warehouse, and The Olive Press as needed. Act as point person for corporate gifting and strategic local partnerships with hotels and community. Become a DTC generalist and knowledge base for Commerce7, NAV, Tock and assist in training and special projects as assigned.

• • Act as back up in Club for one day a week when possible and learn club operations and compliance as comprehensively as possible.
• • Spend one day per month assisting and learning DTC shipping warehouse operations as possible.
• • Act as Commerce7/NAV and TOCK item set up guru and knowledge base on these systems. Assist in setting up item SKUs and auditing database.
• • Field corporate gifting inquiries, provide flexible solutions, and execute sales through Commerce7 on these items.
• • Check Cline and Jacuzzi websites monthly for wine store inventory accuracy, and collection ordering.
• • Print custom labels using the Epson labeler as needed for TOP, Jacuzzi, & Cline.
• • Act as point person for strategic local partnerships with local hotels and community members, able to speak to Jacuzzi, Cline, and TOP, and keep abreast of local opportunities.

Supervisory Responsibility:

• • Supervises a full and part time staff of 3-5 people including scheduling housekeeping for all properties and special events.

QUALIFICATIONS:
Experience, Knowledge, and Skills:

• • Minimum 5 years previous hospitality experience with proficiency in Commerce7, Hospitable, Airbnb, NAV, Ship Compliant, and EPSON label printers a plus.
• • Management experience preferred.
• • Ability to speak and read English and Spanish fluently preferred.

Physical Demands:

• • Continuous standing. Frequent walking on uneven surfaces and on even surfaces.
• • Frequent bending, twisting and reaching above and below shoulder level.
• • Frequent kneeling and crawling may be required, as well as infrequent climbing.
• • Ability to lift up to 20 pounds frequently and occasionally lift 21-50 pounds.
• • Ability to carry up to 10 pounds frequently and occasionally carry 11-20 pounds. May be required to carry 21-50 pounds infrequently.
• • Ability to push or pull up to 10 pounds frequently and occasionally push or pull 20-50 pounds.
• • Able to work in all kinds of weather (rain, cold, wind, heat, sun).

Benefits and Perks:

• • Medical, Dental, Vision
• • Life Insurance
• • FSA (Flexible Spending Accounts)
• • 401k Matching
• • PTO (Paid-Time-Off)
• • Paid holidays
• • Employee Company Discounts

Pay Range: $68,000 - $72,000/year
*Please note that actual salaries may vary within the range based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.