Operations Manager

Job Title: Operations Manager About Us:

At Clinic Growth Accelerator (CGA), we're not just another marketing agency-we're a movement reshaping healthcare marketing. Our mission is to empower healthcare providers to grow their practices, impact their communities, and thrive in their businesses. We don't believe in mediocrity, shortcuts, or complacency. If you're looking for a job where you can coast, this isn't it.

We're seeking a sharp, strategic, and hands-on Operations Manager to build and optimize systems, drive efficiency, and lead our team to new heights. This is your chance to lead operations at a high-performing agency, push boundaries, and make an impact that truly matters.

Why You Should Join Us:

This isn't a cushy "supervise from the sidelines" role. As Operations Manager, you'll get into the nitty-gritty of refining workflows, managing diverse teams, and ensuring smooth execution for our clients. You'll need to be comfortable with messy spreadsheets, missed deadlines that need fixing, and the occasional fire drill to put out.

But if you're an A-player with a relentless drive to streamline processes, inspire teams, and build something exceptional, this role will challenge and reward you like no other.

Compensation & Benefits:

• Salary: $90,000 - $130,000 annually (based on experience).
• Performance Bonuses: Tied to agency growth and efficiency metrics.
• Flexible Time Off: We trust you to manage your workload responsibly.
• Leadership Role: Own and refine the systems that drive our agency's success.
• Team Travel & Retreats: Work hard, celebrate together.

What You'll Be Doing:

Operational Leadership:

• Oversee and optimize daily agency operations across Media Buying, Creative, and Client Success teams.
• Build out and manage new service wings, starting with video editing and potentially expanding into Google PPC and local SEO.

Process Optimization:

• Develop, document, and continuously improve workflows to reduce friction and boost results.
• Turn chaotic processes into scalable systems, even when starting from scratch.

Team Coordination:

• Collaborate with Client Success, Media Buyers, and Creatives to deliver flawless campaigns and outstanding client results.
• Hold team members accountable for hitting KPIs and deadlines.

Client Delivery Systems:

• Refine onboarding, campaign execution, and reporting processes to ensure seamless client delivery and satisfaction.

Problem-Solving:

• Proactively identify bottlenecks, troubleshoot challenges, and implement solutions before they escalate.

Building New Services:

• Lead the creation of a video editing department, including hiring and process creation.
• Bonus: Expand into managing Google PPC or local SEO services if you bring that expertise.

Financial Oversight:

• Work closely with leadership to track budgets, manage resource allocation, and optimize operational costs.

Who We're Looking For: This role isn't for everyone. We're looking for someone who thrives on ownership, accountability, and high-performance:

• Agency Operations Experience: Proven experience managing operations in a social media marketing agency is a must.
• Technical Knowledge: Deep understanding of Facebook Ads Manager and video editing workflows. Bonus if you have experience with Google PPC or local SEO.
• Process-Oriented: You geek out over building scalable systems and thrive on turning chaos into order.
• Self-Starter: You don't wait for direction; you find problems, propose solutions, and execute relentlessly.
• Leadership Skills: You know how to inspire and hold teams accountable without micromanaging.
• Resilient Problem-Solver: You stay composed under pressure and tackle challenges head-on.
• Data-Driven: You use data to inform decisions, track progress, and adjust strategies as needed.

Tools & Platforms:

Must-Have Proficiency:

• Airtable, ClickUp, or other project management tools.
• Google Sheets and Airtable for tracking and reporting.
• Facebook Ads Manager & video editing tools (e.g., Premiere Pro, Final Cut).
• Slack and CRM systems (GoHighLevel preferred).
• Zapier & automation workflows.

Bonus Skills:

• Experience with financial tracking and agency profitability reporting.
• Knowledge of outbound sales and client acquisition systems.
• Expertise in scaling operations for a growing agency.

What This Role Is Not:

If any of the following describes you, please don't apply:

• Disorganized Thinker: If you struggle with structure, attention to detail, or process optimization, this role will overwhelm you.
• Reactive vs. Proactive: If you wait for problems to escalate instead of spotting and fixing them early, this isn't the right fit.
• "Good Enough" Mindset: We don't do the bare minimum here-excellence is our standard.
• Coaster Mentality: If you want a job where you can phone it in, we're not the agency for you.

Your Daily Schedule:

• Hours: Monday - Friday, 9:00 AM - 5:00 PM (flexibility available for the right candidate).
• Location: Flexible-work remotely or join us in our Milwaukee, WI office.

How to Apply:

If you're ready to step up, take extreme ownership of our agency's operations, and drive real results, apply now. Be prepared to demonstrate your operational expertise and show us how you can elevate our business.

We can't wait to see how you'll contribute to our team. 🚀

Salary : $90,000 - $130,000