System Administrator

Description

General Purpose: Responsible for overall management and support of CSVS computer systems including implementation
planning and maintenance.
Reports to: Information Technology Manager
Responsibilities:
Manages/Oversees Systems and Applications
● Performs evaluation, design, testing, implementation, upgrades, support, and maintenance of CSVS
applications and computers.
● Collaborates on implementation of new software installations, upgrades, and integration.
● Researches and recommends software and hardware specific to Information Technology Director.
● Evaluates and recommends proposed new technology, products, and system updates.
● Evaluates integration with legacy systems. Identify and define required system modifications and/or
enhancements to improve existing systems.
● Aids with workflow analysis and redesign so CSVS Computer system functionality is optimized.
● Work with end users and Management to develop and design future needs and efficiency measures
through workflow processes.
● Installing, configuring, and patching operating systems on servers, and managing server storage
● Implementing security measures like firewalls, intrusion detection systems, and data encryption to
protect against cyber threats
● Tracking system performance metrics, identifying bottlenecks, and optimizing system efficiency. 
● Generating reports on user access patterns, identifying potential security risks, and conducting
audits to ensure compliance with security policies. 
● Implementing and managing authentication methods like passwords, multi-factor authentication,
and SSO solutions to provide seamless access to various applications. 
● Creating, modifying, and deactivating user accounts based on employee lifecycle events, including
onboarding, role changes, and termination. 
● Creating, modifying, and maintaining group policies.
● Establishing and maintaining frameworks to oversee user identities, including monitoring user
activity, identifying potential security risks, and ensuring compliance with regulatory requirements. 
● Deploy, configure, and manage backup software and hardware infrastructure.
● Perform regular backup testing and validation to ensure data integrity and recoverability.
● Manages computer imaging solution – create images and maintain application.
● Installing, configuring, and maintaining the phone system hardware and software, including ongoing
monitoring and troubleshooting the system to maintain call quality.
Daily Operations
● Software technical expert and primary resource for CSVS applications to support end-users and vendors.
● Assist in the development of tactics and approaches to support the mission and strategies of
CSVS and the Information Technology department.
● Facilitate cross-functional teams for the management of a project environment with an emphasis on quality,
productivity, and consistency.
● Facilitates effective communication between end users and technical system resources by translating
operational language into technical terminology.
● Diagnoses problems, evaluates solutions and communicates resolution to end users and
Management. Continuously works to correct and prevent issues relating to data quality.
● Provides support and assistance to users and ongoing education and training when needed. Provides in-
service learning opportunities to all staff.
● Utilizes data resources and software tools appropriately to carry out job responsibilities.
● Coordinates system downtime related to maintenance and communicates as appropriate with
affected users and Managers.
Data Management
● Collects and analyzes data for departmental needs and special projects. Provides system reports and
queries to ensure CSVS systems are running at peak performance.
● Provides technical consultation to CSVS Management, other Departments, and vendors on CSVS
systems and processes. May serve as project manager on assigned projects.
● Serves as a liaison with CSVS Computer systems. Provides support to all users with issues related to
protected health information capture, timelines, accuracy, retention, security, access, and data integrity.
● Responsible for all assigned systems and server maintenance within the organization. Work with
customers on resolving complex and non-routine hardware, software, and operation system or

integration problems as related to CSVS applications.
● Manages tools such as procedure and information flowcharts, policies and procedures, instructional
manuals, and forms in order to promote effective use of applications. Provides documentation and training
for users when there is a system change or update.
● Coordinates multi-system integration/interface for continuity of data across multiple systems within the
organization.

Knowledge, Skills, and Experience
● Thorough understanding of the needs related to technology based clinical documentation
standards with knowledge of electronic health record applications.
● Maintain a high level of understanding of HIPAA, Joint Commission, HRSA, State and Federal regulations
and guidelines, clinical policies and procedures, best practice methods regarding maintenance of health
records and health information.
● Proficient in operating systems (Windows, Server 2019-2022), networking protocols,
scripting languages, system administration tools, and cloud computing platforms. 
● Ability to maintain accuracy in system configurations and documentation
● Understanding of security best practices and ability to implement security measures
● Experience with directory services (Active Directory, GP,LDAP)
● Google Workspace
● Netwrix Products
● Office365/M365 admin
● Experience with disaster recovery procedures
● Computer imaging software
● Strong understanding of phone system technologies (PBX, VoIP, SIP)
● Understanding of system architecture, infrastructure, integration, and databases. Experience with utilities
and software and hardware setup and install practices.
● Experience working with remote employee setups and environments.
● Strong trouble shooting and communication skills used for both implementation and support of CSVS
applications.
● Ability to comprehend work flow and integration of electronic applications into the current hybrid
environment.
● Works closely with Information Technology team, and vendors to maintain system(s) integrity and
performance.

Qualifications

Regulatory Requirements:

• Bachelor’s degree in computer science, health care administration, health information management, mathematics, or related field preferred Two (2) years data processing experience required,
• 2-5 years experience in health information management and an understanding of its processes

Language Skills:

• Able to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.

Skills:

• PC literate .
• Excellent customer service skills.
• Ability to analyze and solve problems.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Salary : $39 - $60