Specialty Assistant Manager

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surgery center and nuclear stress testing facility. We have three offices conveniently located in the Towson, Pikesville and Reisterstown regions.

We are seeking to add an experienced Specialty Assistant Manager to our team!

The Specialty Assistant Manager, under the direction of the Specialty Manager, oversees and monitors the daily operations of the Specialty Departments within Clinical Associates. The Specialty Assistant Manager is responsible for supporting the operations of all Clinical Associates Specialty Practices by overseeing administrative and clinical tasks, including patient scheduling, staff management, quality control, and ensuring smooth patient flow.

The Specialty Assistant Manager is responsible for fostering a positive office environment where professional excellence, staff cooperation, and open communication exists to facilitate productive interaction between patients, practitioners, staff, management, and the community.

Shift Hours: Monday - Friday 8:30 am - 5:00 pm

(*Requires Flexibility / Travel to other site locations is required)

Duties include but are not limited to the following:

FINANCIAL/BILLING:

• Reviews daily productivity goals with providers and staff.
• Monitors and reports on providers’ schedules ensuring schedules are utilized efficiently and accurately to reach maximization.
• Ensures employee compliance with established cash handling and billing procedures.
• Reviews and appropriately codes invoices to be submitted to accounts payable.

CUSTOMER SERVICE:

• Available to staff and physicians to handle after-hours administrative emergencies.
• Intercedes at a higher level when patient concerns are escalated.
• Exemplifies an empathetic and caring demeanor towards staff, patients, and visitors.
• Assures staff respectfully and efficiently interacts with patients and their families/caregivers.
• Passionate about promoting a positive image to the public, conveying the mission and vision statements of the company.

COMMUNICATION:

• Responsible for programming phones to correlate with on-call providers within the Department.
• Assures all systems, providers and staff properly utilize and participate in the established medical on-call system.
• Facilitates Department staff and providers team meetings.

PERSONNEL:

• In coordination with Human Resources, recruits for vacant positions and coordinates new hire orientation.
• Coordinates ongoing training of employees, including, but not limited to specific job training, OSHA, and HIPAA compliance.
• Assists the Specialty Manager with hiring/staffing/terminations.
• Assists the Specialty Manager with Onboarding and Departing Providers.
• Responsible for completion of new hire competencies.
• Monitors weekly staff schedules and obtain coverage when needed.
• Supervises, evaluates, and provides management support to staff and providers.
• Evaluates work assignments and directs workflow of site staff.

EPM/EHR

• Has a clear understanding and good working knowledge of the EPM/EHR system.
• Assures complete compliance with established workflow procedures and policies.

FACILITIES:

• Provides technological oversight and Department-based operational equipment.
• Oversees maintenance of waiting rooms, exam rooms, procedure rooms, offices, and common areas to ensure a clean and aesthetically pleasing environment.
• Manages systems/equipment issues.

GENERAL:

• Supports the goals and missions of Clinical Associates.
• Performs all duties as directed and assigned by Specialty Manager.
• Attends required meetings and completes other duties as required.

Benefits:

• Paid Holidays
• PTO
• Life Insurance
• 401K with matching

MINIMUM QUALIFICATIONS:

• High School diploma. Bachelor’s degree in business, Health Care Administration, or related field preferred.
• Minimum 4 years supervisory experience.
• Knowledge of general medical office procedures.
• Proficiency in computer skills with a willingness and ability to learn knew applications.
• Excellent time management skills with a proven ability to meet deadlines.
• Exceptional organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Ability to interact effectively with culturally diverse patients and employees.
• Ability to convey a positive attitude and project a professional image.
• Ability to remain flexible and work independently and as a member of the team.
• Requires long periods of sitting, intermittent standing, reaching, and bending. Must be able to move freely throughout the facility, travel efficiently between all site locations and be able to lift approximately 10 to 20 lbs. regularly.

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.