What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE position at Clinical Associates?
At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 8 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surgery center and nuclear stress testing facility.
We are seeking to add a Full Time Patient Service Representative to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience is preferred! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Shifts : Monday - Friday / 7.5 - 8.0 hours per day
Hours : Must be available to work as early as 7 : 30 am and work as late as 6 : 00 pm.
- Some positions require a late evening rotation.
The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.
The Patient Service Representative will perform duties including but not limited to :
Requirements :
Benefits
Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
