Assistant Service Center

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA- is it in yours?

You are a superhero when it comes to customer service. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

The Billing Assistant is responsible for performing various functions such as filing, typing, copying, research, data entry, etc. to assist the billing/financial staff.

Qualifications

• High School Student in Good Standing or High School Diploma or equivalent
• Minimum six (6) months experience in general clerical work preferred
• Knowledge and hands-on experience with computer spreadsheet and word processing programs
• Math and data entry skills required
• Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis

Essential Functions

Under direct supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Performs a variety of office functions, such as filing, typing, copying, data entry, research, etc., to support various billing and financial operations
• Maintains various Billing files in proper order
• Assists the A/R staff with re-filing of Explanation of Benefit (EOB) forms in a timely manner
• Adheres to confidentiality, safety, compliance, and legal requirements
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Performs other duties as assigned

Pay

$18.39 - $20.23

Physical Capabilities

• Light to moderate physical effort (lift/carry up to 25 lbs.)
• Occasional carrying, pushing, and pulling of objects
• Occasional reaching, stooping, bending, kneeling, crouching
• Must be able to hear, see, and respond adequately
• Frequent prolonged sitting
• Use of hands and fingers

Working Environment

• Air conditioned laboratory/office environment
• Frequent exposure to computer monitors
• Sufficient noise and interruptions to cause distraction
• May be asked to work extended hours
• Occasional exposure to warehouse environment (dust, heat, humidity)

Skills/Abilities/Competencies

• Ability to analyze details and verbal or tabular material
• Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
• Handles emergency situations with calm and professionalism
• Ability to work effectively with others and promotes positive working relationships
• Performs arithmetic operations quickly and accurately
• Understands the meaning of words, the ideas associated with them and their effective use
• Understands instructions, reason, and able to make judgments
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• CUSTOMER FOCUS: Aware of customer needs; makes decisions with customer in mind; builds a strong customer relationship.
• PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
• RESULTS DRIVEN: Achievement-oriented; achieves and exceeds goals; pushes self and others for results.
• COLLABORATIVE: Works effectively with others to accomplish goals.
• COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
• VERSATILE: Adjusts effectively to new work demands, processes, structures, and cultures.
• TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
• ANALYTICAL: Logical, systematic, and methodical in working through a plan or problem; provides solid research on which to base decisions; establishes process for workflow

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.