What are the responsibilities and job description for the Customer Support Specialist position at Clinical Notes AI?
Job Description: Customer Support Specialist
Who is Clinical Notes AI?
At Clinical Notes AI, we’re redefining the landscape of mental health and clinical documentation with our cutting-edge AI-driven platform. By automating note-taking, transcriptions, and documentation processes, we support healthcare providers in reducing administrative burdens. This lets clinicians focus on what truly matters—delivering quality care to their patients. Our platform is designed to ensure HIPAA compliance, prioritize patient confidentiality, and empower providers to increase efficiency and reduce burnout.
What is this opportunity?
We are seeking a Customer Support Specialist to join our dynamic team, supporting healthcare providers and users of our AI-driven platform. This is an entry-level role ideal for individuals with a strong technical background, experience in customer-facing roles, and a passion for artificial intelligence. If you’re enthusiastic about helping customers succeed, leveraging AI practically, and thrive in an organized, service-oriented environment, we’d love to have you on board!
Who are you?
You are a proactive problem solver with exceptional organizational skills and a customer-first mindset. You have technical experience, enjoy working with AI tools, a strong understanding of great customer service, and an ability to explain technical concepts to non-technical users effectively. You are eager to learn, adaptable, and committed to helping customers maximize the value of Clinical Notes AI’s platform. An understanding of clinical documentation and prompt engineering is a plus, but a genuine interest in AI and healthcare technology is essential.
How will you contribute?
Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively.- Provide technical support to users, assisting with troubleshooting, onboarding, and product guidance.
- Educate customers on how to use AI tools practically, ensuring they can maximize the platform's capabilities.
- Help customers with prompt engineering in clinical documentation templates to help clinical leaders to shape outputs for their clinicians.
- Collaborate with internal teams to address customer feedback and identify areas for product improvement.
- Create and maintain organized customer service documentation, including FAQs, how-to guides, and troubleshooting materials.
- Maintain a deep understanding of Clinical Notes AI’s platform and its applications in healthcare.
- Exhibit empathy and care in every interaction, building trust and long-term relationships with customers.
What qualifications and skills will help you be successful?
- Experience: At least 1-2 years in a customer-facing role, with demonstrated technical aptitude in AI tools or software platforms.
- Skills: Strong communication and problem-solving skills, with the ability to translate technical concepts into customer-friendly explanations.
- Organization: Highly organized and detail-oriented, capable of managing multiple customer requests and maintaining accurate records.
- AI Knowledge: A strong interest in AI with examples of practical use, such as prompt engineering, is highly valued.
- Healthcare Experience: Understanding of clinical documentation or healthcare workflows is a plus.
- Adaptability: Comfortable working in a fast-paced startup environment and learning new technologies quickly.
Nice-to-Have Skills:
- Familiarity with healthcare regulations such as HIPAA.
- Experience working with CRM systems and technical support tools.
- Contributions to AI-related projects or communities.
Why Join Us?
This is a unique opportunity to be part of a mission-driven startup transforming healthcare documentation. You’ll play a vital role in enhancing the experiences of clinicians and patients by supporting innovative AI solutions. Join our team to grow your career while making a meaningful impact in healthcare technology!