Manager of Business Operations - Clinical Operations

Job Summary

Develops the clinical and operational strategy of assigned business units. Supervises and coordinates multiple activities, including: statistical, performance and managerial reporting, decision and budget support, billing, supply chain, and capital planning and execution.

Job Responsibilities

• Assists with developing specific department goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management.
• Performs and oversees scheduling, recruitment, and payroll.
• Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations.
• Resolves customer complaints or answer customers' questions regarding policies and procedures.
• Determines and justifies needs for systems, equipment, supply purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Administers and responds to customer surveys and oversee/initiate customer service improvement plans and programs as required.
• Recruits, interviews, and selects team members with a high level of engagement.
• Interprets and communicates work procedures and company policies to staff.
• Trains or instructs team members in job duties or company policies or arrange for training to be provided.
• Coordinates activities with other supervisory personnel or with other work units or departments.
• Makes recommendations to management concerning issues such as staffing decisions, scheduling improvements, and financial/budget adjustments
• Consults with managers or other personnel to resolve problems in areas such as output quality, performance improvement or work schedules
• Designs, implements, and evaluates staff training and development programs, customer service initiatives, or performance measurement criteria
• Participates in patient satisfaction initiatives.
• Assures customer service standards are maintained.
• Coordinates with the Manager of Outreach Support for outside locations and clients.
• Responsible for the maintenance growth of Owensboro Health Client relationships.
• Demonstrates commitment to cost effectiveness and sound business practices.
• Presents information to including all audiences from team members to executives as directed.

Qualifications

• Bachelor's degree or higher in Business Administration required upon hire OR
• Bachelor's degree or higher in Healthcare Administration required upon hire OR
• Bachelor's degree or higher in related field required upon hire
• A minimum of 2 years' relevant experience required
• No licensure/certification/registration required required upon hire

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.