What are the responsibilities and job description for the Switchboard Operator position at Clinical Operations - The Corvallis Clinic Aumann Building?
Compensation: $13.50 - $16.50 (depending on years of experience) Summary: The Switchboard Operator answers all incoming
calls and is a primary participant during emergency situations. This position also assists Administration
with patient mailings. Principal Responsibilities: 1.
Will participate and maintain a culture within
The Corvallis Clinic that is consistent with the content outlined in the
Service and Behavioral Standards Handbook.
To this end, employee will be expected to read, have familiarity, and
embrace the principles contained within. 2.
Switchboard operations - Answer all incoming
calls and direct them to the proper departments/individuals. Assist patients and in-house staff with
connecting to an outside operator. 3.
Provides excellent customer service, i.e.,
provide driving directions to callers, answering front-line questions and
offering assistance as needed. 4.
Emergency monitoring – Paging of physicians,
Patient Services and facilities maintenance staff. Processes emergency code calls with a calm,
focused demeanor. 5.
Process clerical type work in support of the
Administration team. 6.
Participate in the training of new switchboard
personnel. 7.
Responsible for the upkeep of all switchboard
related information. Education/Licensure/Experience: Knowledge and Skills:
Salary : $14 - $17