What are the responsibilities and job description for the TRAINER - CUSTOMER SERVICE REPRESENTATIVE III position at Clinical Pathology Laboratories, Inc?
Job Functions, Duties, Responsibilities and Position Qualifications :
Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA is it in yours?
This opportunity is full-time during first shift.
In this role, you will :
- Provide patients, clients, and the laboratory team with exceptional service right over the phone!
- Work in a call center environment.
- Process billing claims, analyze accounts, and help callers understand their charges.
- Champion safety, compliance, and quality control.
- Collaborating in teams to develop and produce engaging digital content across various platforms.
All you need is :
Position Summary :
Responds to requests initiated by customers. Responsible for delivering high quality service on all inbound or outbound calls in assigned phone queues. Work closely with trainers to assist with their technological needs, ensuring smooth and efficient use of digital tools and platforms. Responsible for compiling detailed analytics and reports on the performance of videos created, tracking key metrics and insights to optimize content strategy and effectiveness.
Duties & Responsibilities :
Education and Experience :
Licensure and Certifications :
Knowledge, Skills, and Abilities :
Physical Requirements :
Work Conditions :
Environmentally controlled medical office environment with exposure to noise. Fast-paced environment with occasional high pressure or emergent situations.
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Bonus points if youve got :
Well give you :
We also want you to know :
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours :
Work Shift :
Job Category :
Laboratory Operations
Company :
Clinical Pathology Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
