What are the responsibilities and job description for the Client Success Executive in Nashville position at Clinical Search Group, LLC?
Job Description
Job Description
Job Title : Client Success Executive
Position Summary
The Client Success Executive Reports to the Director of Client Success, this is a Fulltime responsible for providing white glove service while developing long-term relationships with partnered health care organizations, focusing on contract retention and further financial growth. Additionally, the Client Success Executive may support professional services, and the development of relationships and sales initiatives in the Government vertical (VA and DHA facilities). The Client Success Executive will work closely with Sales, Operations, and other clinical contractors to achieve corporate KPIs.
Specific Responsibilities
- Maintain excellent relationships with all Clients
- Grow and develop assigned contracts in accordance with the company growth strategy, roadmap, and forecasted annual budget
- Complete tasks to assure that projects are done on time
- Regularly find ways to build efficiencies
- Renew and grow Client contracts
- Answer any questions and resolve any issues the Client may have
- Inform organizations of any program updates and additions
- Take suggestions for improvements from the Client
- Other duties as assigned by the Director of Client Success in efforts to grow, scale, and automate various facets of the organization
- Support the development of a Government sales pipeline
- Schedule and conduct quarterly business reviews with Clients to include
Qualifications
