What are the responsibilities and job description for the Care Coordination Supervisor, CP, Athol position at Clinical & Support Options Inc?
CSO is looking for a Care Coordination Supervisor for our Community Partners team in Athol.
We are a multidisciplinary team of Community Health Workers, Clinicians, and Nurses providing Care Coordination and individualized support to adults with complex medical, behavioral health and substance use.
As a Care Coordination Supervisor:
You will:
- Provide regular administrative, clinical, and care management supervision of Care Coordinators and Peer Partners.
- Work collaboratively with CP management team to coordinate program development and teambuilding among all CP staff.
- Provide clinical consultation and guidance to CC and Peer Partner staff (and other staff, upon request), ensuring clinically-informed and recovery-based care plans for Enrollees.
- Provide direct care coordination services when a Care Coordinator is absent and member services are needed during the absence, or as needed to meet program needs.
- Provide assistance to staff and community participants with systems navigation and coordination.
- Assist staff in resolving issues with other providers, ACOs, MCOs, other stakeholders.
- Utilize clinical and training expertise to provide leadership and guidance to staff, families and care planning teams for complex family presentations requiring advanced clinical management skills.
Your Background:
- Master's degree in Psychology, Counseling, Social Work, or closely related field from an accredited program
- Clinical MA license required (LMHC, LICSW, LMFT)
- Supervisory experience (preferred)
- Valid driver's license and reliable transportation
Bilingual candidates are strongly encouraged to apply.
We also seek applicants who embody CSO's values by being:
- Positive - maintaining resiliency and focusing on solutions
- Respectful - collaborating and effectively communicating
- Insightful - demonstrating self-awareness and effectively priority setting
- Conscientious - taking accountability and applying feedback
What We Offer:
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
Our Agency:
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!
CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!
CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.
EOE/AA
