ESP Triage Manager

Description

CSO is looking for an ESP Triage Specialist Supervisor to oversee the Emergency Department intake and assessment of clients.  

This role will oversee the Emergency Department (ED) intake and assessment workflows, ensuring clients are seen in efficient timeframes and to oversee and provide case management to people of all ages needing assistance with navigating community resources that are available to them, following Crisis assessment in the Emergency Department of area hospitals. The Triage Manager provides supports for inpatient bed searches, initial triage of Crisis ED patients, preparation for the assessment to take place, referrals to additional supports after inpatient stay or ED based evaluation, and ensures warm hand-off to community-based aftercare supports for all ED behavioral health discharges.  

As a Triage Specialist Supervisor:  

You Will:  

• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition, during their time in the Emergency Department

• Triage individuals waiting for Crisis evaluations in the Emergency Department, for on-shift or incoming Hospital Services Supervisor  

• Open or update charts for individuals being seen in the ED for crisis assessment in preparation for their evaluation, such as gathering demographic information, checking insurance, and determining presenting issues for the person  

• Conduct inpatient bed searches for patients determined to be appropriate for this level of care 

• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice 

• Collaborate with supervisor to ensure evals are timely and all documentation completed, and support supervision of the workflow in the ED system 

  What We Offer:  

  Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.  

  Our Agency:  

  Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!  

  CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!  

  CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.   

  EOE/AA  

    

Qualifications

Your Background:  

• Bachelor's degree in a behavioral health discipline or related field  

• Good listening skills; ability to establish trusting relationships through compassion, empathy and insight  

• Must be able to work flexible schedule which may include evening and weekend work, as required by client needs  

• Valid driver's license and vehicle

Bilingual candidates are strongly encouraged to apply.  

We also seek applicants who embody CSO's values by being:  

• Positive -- maintaining resiliency and focusing on solutions  

• Respectful -- collaborating and effectively communicating  

• Insightful -- demonstrating self-awareness and effectively priority setting  

• Conscientious -- taking accountability and applying feedback