Respite Manager

Description

CSO is looking for a Second Shift Respite Manager for our Pittsfield Respite program! This is a 9-bed DMH Respite program, for men and women 18 who need transitional support as they move between temporary and permanent housing. The integrated team includes a Program Director, Nurse Manager, Peer, Clinician, and 24 hour Counseling staff.

This position will provide leadership and coordination functions for the counseling staff in collaboration with the management team. You will also fulfill regular counselor duties including care and treatment of clients utilizing program.

As a Second Shift Respite Manager:

You Will:

• Provide mentorship for new employees in orientation, serving as a role model for other program staff
• For shift in charge, plan and ensure meals are provided to residents; coordinate with nursing staff and Director regarding general and specific nutritional needs of the residents and coordinate shift duties with other counselor working shift during meal preparation
• Ensure access to personal care supplies and products for clients/guests  
• Establish a 1:1 therapeutic relationship with each program client, providing support and safety for clients utilizing the program
• Assist clients with activities of daily living
• Function as an active member of the Respite Treatment Team, on a day-to day basis, in the therapeutic setting including attending staff meetings; rotating shifts, as needed; charting and reporting on daily records; maintaining knowledge of patient's treatment plan
• Monitor Respite clients, including hourly checks and documentation, and provide closer observation as needed
• Share observations, interactions, and knowledge to develop 24-hour care plans; attend change of shift meetings and provide shift report on client activities and mental status
• Provide guidance for all routine employee-related matters and confer with supervisor on non-routine personnel or other related matters affecting employees; address personnel issues as needed during shift and notify supervisor of issues and outcomes 
• Support schedule development and staff work assignments; provide feedback to supervisor regarding employee performance as observed and managed during shifts
• Serve as point of contact for building, technical, client/guest, or operational issues that arise during shift; address non-critical issues directly and notify supervisor or other management staff in accordance with established procedures
• Serve as point of contact for staff callouts after hours and weekends, and coordinate appropriate coverage with management in accordance with established procedures

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing,Mindfulness Skills and more. 

EOE/AA

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Qualifications

Your Background:

• Bachelor's Degree (preferred)
• Prior supervisory experience
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency   
• Valid driver's license and vehicle

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback