What are the responsibilities and job description for the Global Process Manager position at Clinisys?
Position Summary
The Global Process Manager will play a crucial role in ensuring the efficiency, effectiveness, and compliance of the Global Client Experience team's operations. In this position, you will analyze current processes, identify areas for improvement, and implement changes to increase simplicity, efficiency, and customer satisfaction. This role requires a strong understanding of process improvement techniques and project management methodologies, The Global Process Manager should have excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Essential Functions
- Develop, implement, and maintain comprehensive process documentation, including standing operating procedures (SOPs), work instructions, templates, and other relevant materials.
- Ensure that processes align with industry best practices, regulatory requirements (ISO, MDSAP, etc.), and organizational goals.
- Conduct regular reviews and updates to process documentation to reflect changes in regulatory requirements, business needs, or operational improvements.
- Develop and execute internal audit programs to assess the effectiveness of processes, controls, and compliance with regulatory requirements.
- Identify and document audit findings, and work with relevant stakeholders to support corrective actions and preventive measures (CAPAs).
- Ensure timely completion of CAPAs and monitor their effectiveness.
- Represent the team in external audits and inspections, providing necessary documentation and information.
- Build and maintain strong relationships with stakeholders across the organization, including senior management, operations teams, and regulatory affairs.
- Effectively communicate process requirements, changes, and audit findings to stakeholders.
- Facilitate cross-functional collaboration to ensure process alignment and efficiency.
Qualifications
Preferred Qualifications
Supervisory Responsibilities
Benefits
Our benefits are designed to helpyou move forward in your career and areas of your life outside of work.From health and wellness benefits, 401 (k) Savings Plan, stock incentiveprograms, paid time off, parental leave, and tuition assistance, we've covered you with our total rewards package. Your coverage will vary for part-timers as you may be eligible for some of these benefits depending on your circumstances.
The starting pay range for acandidate selected for this position is generally within the $75,300 - $101,300 annual base salary range. The successful candidate's actual pay will bebased on various factors, such as work location, qualifications, and experience so the actual starting pay may be above or below this range.
Department Customer Support Locations USA Raleigh
Salary : $75,300 - $101,300
