Lead Care Manager

About ClinNEXUS:

At ClinNEXUS - we are changing lives through our mission of "Navigating Complexity, Empowering Lives" and growing fast!

We're pioneering a transformation in the American healthcare system through proactive community engagement at the grassroots level. Our goal is to forge social connections, enhance clinical outcomes, and lower healthcare expenses for our patients.

How we do this is by being proactive via individualized patient assessments, which ensures we are fully equipped to address every patient and their unique needs.

To learn more about our innovative solutions and how we're simplifying healthcare, visit our website at https://clinnexus.com

You Are:

As the ClinNEXUS Community Lead Care Manager, you will make an impact daily on people’s lives through a social connection that is not happening in the current healthcare system.

This is a hands-on role, which involves advocating for patients, facilitating access to healthcare, housing, and social services, and employing telehealth for expanded reach. Your focus on patient engagement and education, along with your deep cultural competence, ensures care is delivered respectfully and effectively. The ideal candidate would be self-driven, motivated and highly empathetic along with having resilience to deal with various situations.

By navigating complex healthcare systems and honoring diverse beliefs and values, you'll help improve health outcomes for all patients. This multifaceted position offers an opportunity to make a tangible impact in addressing healthcare disparities and promoting holistic well-being.

Responsibilities:

• Showcase exemplary communication, and organizational prowess to cultivate a vibrant and positive work atmosphere.
• Ability to foster relationships, prioritizing patient-centered care, education, and organizational engagement.
• High levels of empathy to be able to engage with people with various backgrounds.
• Foster strong relationships with the at-risk population in their environment.
• Create individualized care plans and support patients to comprehend care plans and instructions, motivating them to actively engage in their health journey. Diligently monitors services to ensure adherence to care plan goals.
• Continuously assesses the needs of patients, identifying social determinants of health and recommending appropriate follow-up and community connections.
• Coordinates patient care, conducting home visits and offering culturally sensitive support for effective medical care and behavioral change within the team.
• Assists patients in accessing resources, including appointment scheduling and navigating program applications.
• Fosters positive relationships with team members, patients, providers, and community representatives to enhance teamwork and service excellence.
• Provides exceptional service to all stakeholders, ensuring culturally and appropriate care, attending meetings as necessary, and upholding established policies and procedures while also undertaking additional duties and projects as assigned.

Requirements:

• The ability to work independently with minimal supervision, coupled with excellent verbal and written communication (in English), negotiation, and relationship-building skills, is essential.
• The role entails independent travel for home visits; candidates must possess their transportation, hold a valid California driver’s license, maintain a good driving record, and have vehicle insurance.
• Proficiency in utilizing computer and software, along with Microsoft Office proficiency, is required for administrative tasks, research, and professional networking.
• A technical aptitude with strong analytical, critical thinking, and reporting abilities is necessary.
• Effective interaction with community agencies, patients, and clinical personnel is imperative.

Working Conditions/Physical Requirements:

• Requires high manual dexterity and prolonged, extensive standing, sitting, walking, and lifting.
• Adequate hearing and clear speech for in-person or telephone communication. Vision suitable for reading various documents, including memos, screens, and forms.
• Able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn, etc.

Nice to haves:

• Experience working in a healthcare setting is preferred, but not required as training will be provided - it is all about empathy here.
• Familiarity with the local community with lived experiences where services are rendered is preferred.
• Bilingual in Spanish, Hmong or Punjabi is a strong plus.
• CPR certification is preferred.

Compensation:

• This role offers a salary of 50-60k

Does the above seem like an ideal match and something you would want to be considered for?

If so - please apply asap as we are interviewing immediately. No cover letter is required.