Student Enrollment/CRM Specialist

Human Resources Office

Student Enrollment/CRM Specialist

$42,000-$47,000 Annually

Clinton Community College is an integral part of its North Country region, providing open-
access higher education to students for nearly six decades. A member of the comprehensive
State University of New York system, the College fosters a workplace based on a strong climate
of mutual respect and inclusiveness, recognizing that learning experiences will be broader,
richer, and more meaningful for all members of our community. Located in the Adirondack
Coast of New York, the College location in Plattsburgh is a wonderful place to live and work.

The Student Enrollment Specialist reports to the Director of Admissions and is responsible for
communica�ng enrollment related informa�on through the admission’s CRM and providing
enrollment services and communica�ons to students in other forms. The Specialist will assist
students and visitors by providing general informa�on about admissions, financial aid and
student records. She/he also helps organize and run campus tours, recruitment events, and
ini�a�ves and supports the Director of Admissions with enrollment data repor�ng. This is a
twelve-month Coali�on posi�on.

Responsibili�es:

1. Provide student-centered customer service in person, phone, and through digital
communica�ons and CRM communica�ons plans.

2. Proac�vely engage with prospec�ve students throughout the enrollment process using the
CRM capabili�es, including email campaigns, SMS, and personalized communica�ons.

3. U�lize the CRM to manage applicant and prospect data, ensuring accuracy and �meliness of
informa�on in the system.

4. Track and report on student engagement metrics, applica�on progress, and enrollment
trends using the CRM’s data analy�cs tools.

5. Work with the admissions team to design and implement workflows, automa�ons, and
communica�ons that enhance the student journey.

6. Answer the main Admissions phone number and Inbox as well as specific
numbers/emails/texts as specified in marke�ng campaigns.

7. Thoroughly assess the needs of inquiries by asking appropriate ques�ons.
8. Provide visitors with requested informa�on, thoroughly explain the informa�on, and

make appropriate referrals within the department or college as is appropriate.

136 Clinton Point Drive, Plattsburgh, New York 12901 (518) 562-4200 www.clinton.edu

Human Resources Office

9. Answer and appropriately direct incoming phone calls; Return messages (electronic,
voice, etc.) as quickly as possible.

10. Prepare all types of enrollments related outgoing mail as needed.
11. Enter and maintain enrollment documents submited by students (applica�ons,

transcripts, test scores, financial aid suppor�ng documents, etc.) in the student
informa�on system, evaluate for comple�on and forward to the appropriate individual.

12. Process readmission for returning students.
13. Maintain confiden�ality of student records by following FERPA regula�ons, carefully

monitoring student records at the worksta�on for security, and properly storing all
student records.

14. Schedule and help organize enrollment events via the CRM and other means (i.e.
placement tests/registrations).

15. Appropriately display and distribute writen material, ensuring that informa�on displayed
is current and supplies of materials are sufficient.

16. Update Admissions web pages and coordinates a web presence for enrollment services
at Clinton Community College.

17. Maintain current knowledge of enrollment related maters (Admissions, Financial Aid,
Immuniza�on, Registrar, Housing, Bursar, Academic Programs, Special Programs (e.g.
PEP) and Degrees, etc.).

18. Assist students in using the college website to answer general ques�ons, locate forms,
applica�on portals, applica�ons, and important dates or steps for specific procedures.

19. Atend appropriate mee�ngs or events.
20. Perform other du�es as assigned which support the mission and ini�a�ves of the college,

which may include:
a. Support and process documenta�on for Interna�onal Students and Athletes.
b. Process and release decisions, including, Nursing acceptances.
c. Train and coordinate workload for work study student/student ambassador(s).
d. Generate and update SOPs (standard opera�ng procedures documents).

Minimum Qualifications:

Minimum Qualifica�ons: Associate’s degree required; bachelor’s preferred. Working knowledge
of modern office terminology (Microso� Office), procedures, and equipment; working
knowledge of the enrollment related processes; ability to type and operate a personal computer
and u�lize common office so�ware programs including word processing, spreadsheet, student

136 Clinton Point Drive, Plattsburgh, New York 12901 (518) 562-4200 www.clinton.edu

Human Resources Office

informa�on system, CRMs, and databases accurately at an acceptable rate of speed; ability to
set up, store, and retrieve appropriate forms, charts, and other tabular lis�ngs; ability to
understand and follow oral and writen instruc�ons; ability to communicate effec�vely (writen,
verbal, electronic, etc.); ability to assist with the informa�onal needs of individuals; ability to
work well with others in a team and student environment; familiarity with and apprecia�on for
the mission of a community college.

To apply:

The search will remain open until it is filled. Please email your resume to:
hr.recruiting@clinton.edu

Clinton Community College
136 Clinton Point Drive,

Plattsburgh, New York, 12901

Clinton Community College, a member of the State University of New York System, is an Equal
Opportunity/ Affirmative Action employer and complies with ADA requirements. Consistent with the
Americans with Disabilities Act, applicants needing reasonable accommodations during the employment
process should advise HR as necessary

136 Clinton Point Drive, Plattsburgh, New York 12901 (518) 562-4200 www.clinton.edu