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SVP, Chief Information Officer

Clinton Livery
Boylston, MA Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 3/4/2025

Chief Information Officer (CIO)

The Chief Information Officer is responsible for providing leadership, direction and support to the Bank's technology, and operations departments. Areas of oversight include deposit operations, telephone and internet banking, including information security, compliance and vendor management.

Key Responsibilities:

  • Provides direction, supervision and support to all areas within the technology and operations functions including: information technology, systems, telecommunications, deposit operations, electronic banking, retirement services, vendor management and compliance.
  • Develops, modifies and recommends for approval, related policies and procedures that comply with regulation yet enable the Bank to perform in a business like manner, but not expose it to undue risk.
  • Ensures implementation and department compliance with all applicable Bank policies and procedures, as well as, all applicable state and federal regulations including the timely completion of assigned compliance education courses.
  • Manages the evaluation, implementation and support activity for the entire Bank's internal and external automated information processing systems and services including all software, hardware and related equipment.
  • Determines and evaluates the Bank's current and future technology, communication and information needs. Develops, maintains and implements CSB's IT Strategic Plan. Negotiates contracts for all the technology, communication and information systems and equipment purchases.
  • Acquires equipment, software systems and computer supplies to support the Bank's business activities. Analyzes and controls all costs associated with the Bank's technology, communication and information systems and identifies opportunities for cost effective investment and efficiencies.
  • Enhances, maintains and implements CSB's Privacy and Data Protection Program that ensures the adequate protection of the Bank's information assets in order to minimize the risks of monetary loss, productivity loss, and reputation damage.
  • Ensures the program and potential breaches of the program protocols are appropriately handled.
  • Oversees the development and maintenance of a comprehensive security program that includes policies, procedures, training, testing, reporting and regulatory compliance for the entire organization.
  • Develops, implements, and manages a comprehensive and effective Disaster Recovery and Incident Response Plan in connection with the strategic objectives of the Bank ensuring that the program evolves in response to business model changes and emerging risks and issues.
  • Leads business impact and other risk assessments to identify operational risks, critical business processes and establish recovery time objectives as the foundation for the business continuity Program.

Requirements:

  • Bachelor's Degree in a related field from an accredited college or university. Masters Degree in Business Administration preferred but not required.
  • Minimum ten years of experience in a senior bank operations position, with extensive administrative experience in financial institutions or the equivalent combination of education and experience.
  • Mastered knowledge of IT and deposit operations in a financial institution.
  • Mastered knowledge of related state and federal banking compliance regulations as relates to Bank operations and IT and policies and procedures.

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