SVP, Chief Information Officer

The Chief Information Officer is responsible for providing leadership, direction and support to the Bank’s technology, and operations departments. Areas of oversight include deposit operations, telephone and internet banking, including information security, compliance and vendor management.  The CIO is also responsible either directly or through delegates for all areas of systems, technology, communications and information system services and equipment. 

•    Provides direction, supervision and support to all areas within the technology and operations functions including: information technology, systems, telecommunications, deposit operations, electronic banking, retirement services, vendor management and compliance. This includes the direction of staff in related activities to ensure goal achievement and the delivery of prompt, accurate and dependable service. 
•    Develops, modifies and recommends for approval, related policies and procedures that comply with regulation yet enable the Bank to perform in a business like manner, but not expose it to undue risk. Ensures implementation and department compliance with all applicable Bank policies and procedures, as well as, all applicable state and federal regulations including the timely completion of assigned compliance education courses. Ensures that deviations from policy are corrected and reported.  
•    Manages the evaluation, implementation and support activity for the entire Bank’s internal and external automated information processing systems and services including all software, hardware and related equipment.
•    Manages the evaluation, implementation and support activity for the entire Bank’s office automation systems including but not limited to: local and wide area networks, telecommunication systems, software, hardware and related equipment.
•    Determines and evaluates the Bank’s current and future technology, communication and information needs. Develops, maintains and implements CSB’s IT Strategic Plan. Negotiates contracts for all the technology, communication and information systems and equipment purchases.
•    Acquires equipment, software systems and computer supplies to support the Bank’s business activities. Analyzes and controls all costs associated with the Bank’s technology, communication and information systems and identifies opportunities for cost effective investment and efficiencies.
•    Enhances, maintains and implements CSB’s Privacy and Data Protection Program that ensures the adequate protection of the Bank's information assets in order to minimize the risks of monetary loss, productivity loss, and reputation damage. This includes policy and procedure review and implementation, investigation and resolution of disclosure incidents, compliance with industry standards and regulatory requirements. Manages a variety of projects or initiatives to implement or optimize critical information security controls and services. 
•    Ensures the program and potential breaches of the program protocols are appropriately handled. Manages the protocol to review systems and operational processes involved in the potential breaches as well as lead the effort to assess and work as a team to help mitigate risks throughout the firm.  Validates training program curriculum and stays abreast of all relevant changes to industry standards and regulatory requirements. Supports the Bank’s strategic information security and risk management objectives and planning
•    The position is responsible for all aspects of Retail Banking operational support functions including internet banking, electronic banking, retirement services, courtesy overdraft and EFT programs. 
•    Oversees the development and maintenance of a comprehensive security program that includes policies, procedures, training, testing, reporting and regulatory compliance for the entire organization. 
•    Develops, implements, and manages a comprehensive and effective Disaster Recovery and Incident Response Plan in connection with the strategic objectives of the Bank ensuring that the program evolves in response to business model changes and emerging risks and issues.
•    Leads business impact and other risk assessments to identify operational risks, critical business processes and establish recovery time objectives as the foundation for the business continuity Program.  Develops strategies in conjunction with key leaders to mitigate identified risks. Leads implementation and provides oversight and guidance, as needed, in testing all aspects of the business continuity program to include sourcing partners, as appropriate. Provides direction and guidance in understanding the technology recovery capabilities for the key business processes and designs strategies to mitigate risk and/or close gaps in capabilities. Performs Vendor Continuity Management reviews specific to service-oriented engagements
•    Participates in management activities such as: strategic forecasting, planning and reporting,  Board of Directors meetings, training, officer and staff meetings.