What are the responsibilities and job description for the Account Specialist position at CLM Midwest?
CLM Midwest is a regional commercial facility maintenance contractor with a local presence who partners with some of the nation's leading retail, convenience store, and restaurant brands. We are a long-established, self-performing company that provides install, break/fix, and emergency services. This career opportunity is available as our new and current client base (national restaurant, convenience, & retail brands) has expanded this year needing additional coverage.
The account specialist is responsible for servicing and supporting the relationship between CLM internal teams and our clients. The person in this role is a key player in the partnership and solutions we provide. Daily problem solving and communication with a few assigned brands makes our team the "go-to" vendor for keeping their locations secured, functional, and maintained. Our account specialists also work closely with internal dispatch, account management, and finance teams to tie the process together start to finish. The focus of this role is operations and customer service, it is not a sales position.
Successful candidates must have strong people and communications skills, be organized and business conscious, and be able to work in a fast-paced commercial maintenance environment. The office's layout creates an excellent environment for collaboration and learning from experienced coworkers. This is a more entry level position where a successful specialist will be paired with an account manager as a team and have defined paths for growth within the operations team.
Primary Responsibilities
- Update client portals with new information, such as quotes, notes, and expected completion dates.
- Field phone calls from technicians and provide them with the information they need.
- Respond to client inquiries promptly and professionally.
- Learn about the company's facility maintenance services and how to best support clients.
- Perform other administrative tasks as assigned.
- Escalate long outstanding tickets to the Account Manager and other senior leadership as needed.
- 1 year(s) of customer service experience
- Experience at a service company is a plus
- High school or equivalent work experience
- Financial literacy and general knowledge of business practices
- Excellent verbal and written communication skills
- Strong computer skills; proficient with Microsoft Office products and platforms
- Thrives in a dynamic, fast-growing company; collected and conscientious
