What are the responsibilities and job description for the Personal Banker I position at Clock Tower Community Bank, a division of Morton...?
Make the change and be the difference. Take ownership at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 600 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Enjoy the Benefits of working at MCB!
Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
Life and AD&D Insurances, Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary
Provide an outstanding customer experience by accurately and efficiently handling the account opening process and processing customer transactions, including account maintenance. Gather all appropriate information to open account and educate account holders on bank products and policies. Complete and keep accurate documentation and records on all accounts. Help customers with problem resolution. Promote MCB’s products and services.
- Always provide excellent customer experiences
- Interview customers requesting to open an account to determine their needs and the appropriate product(s).
- Recommend bank products and services to meet customers’ individual needs
- Collect all required information and documentation
- Enter all information necessary to establish a customer relationship and verify for accuracy
- Prepare all required forms accurately and completely, then review with customer
- Assist customers with problem resolution and escalate as necessary.
- Close accounts
- Answer telephone and respond to inquiries
- Recognize and elevate potential Regulation E disputes
- Order checks for customers
- Process foreign currency requests
- Complete customer transactions accurately
- Identify customers, validate, and cash checks
- Accept cash and checks for deposit, reviewing for any necessary holds
- Process cash withdrawals
- Process loan payments
- Perform specialized tasks such as preparing cashier’s checks, and personal money orders
- Record all transaction promptly and accurately in compliance with bank procedures
- Balance cash drawer at end of each day
- Process work accurately through branch capture in a timely manner
- Promote bank products and services to customers
- Identify fraudulent transactions and escalate to supervisor
Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
- Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day
Education and Qualifications
Essential:
- High school diploma or equivalent
Knowledge and Skills
- Possess exceptional customer service skills
- Ability to complete tasks accurately and efficiently
- Team player who operates with a dynamic, “all hands-on deck” approach
- Strong problem-solving skills
- Strong commitment to MCB’s vision and role in the communities we serve
- Positive, resourceful, and flexible
- Ability to work effectively with individuals from diverse communities and cultures
- Outstanding written and verbal communication, interpersonal skills, active listening skills and relationship building capabilities
- Ability to multitask and perform a variety of job functions in any given day
Essential:
- Some clerical, administrative, cash handling, sales or customer service experience
- Knowledge of customer service principles
- Relevant computer skills
- Regulatory based on functional As assigned
- Becoming a Professional Banker (biennial)
- Career Planning & Development (biennial)
- Creating an Outstanding Customer Experience (annual)
- Essential Communication (biennial)
- Engaging Our Customers (annual)
- How to Make Yourself Indispensable (biennial)
- Legal Foundations in Banking (one time)
- Principles of Banking (one time)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
