What are the responsibilities and job description for the INTERNAL SERVICE ADVISOR position at Cloninger Ford Inc?
Job Title: Internal Service Advisor
Department: Service
Reports To: Service Manager
Location: Salisbury, NC
Job Summary:
The Internal Service Advisor serves as the primary point of contact within the company for coordinating and supporting service-related activities. This role ensures smooth communication between internal departments, accurate record-keeping, and timely resolution of service needs. The advisor plays a critical role in maintaining operational efficiency, enhancing team collaboration, and supporting the delivery of high-quality service.
Key Responsibilities:
- Act as the liaison between internal teams, including service technicians, parts departments, and management, to streamline service operations.
- Coordinate service schedules and manage workflows to ensure timely completion of tasks.
- Document, track, and monitor service requests and updates using the companys service management systems.
- Assist in diagnosing service-related issues by gathering and analyzing information from team members.
- Communicate effectively with all stakeholders to provide updates, resolve conflicts, and ensure alignment on priorities.
- Monitor service key performance indicators (KPIs) and provide regular reports to management.
- Maintain accurate and up-to-date records, including service logs, invoices, and customer interaction notes.
- Support training and onboarding efforts for new service team members as needed.
- Stay informed about product/service updates and internal procedures to effectively address inquiries and concerns.
- Proactively identify opportunities for process improvements to enhance efficiency and service delivery.
Qualifications and Skills:
- Education: High school diploma or equivalent required; Associates or Bachelors degree preferred.
- Experience: Previous experience in service coordination, customer service, or a similar role. Industry-specific knowledge is a plus.
- Technical Skills: Proficient in using service management systems, CRM software, and basic office applications (e.g., Microsoft Office Suite).
- Communication: Strong verbal and written communication skills; able to explain complex service-related matters clearly and concisely.
- Organizational Skills: Ability to manage multiple priorities and maintain accuracy under tight deadlines.
- Problem-Solving: Proactive and resourceful in resolving service issues and mitigating risks.
- Interpersonal Skills: Collaborative team player with the ability to build positive relationships with internal stakeholders.
- Ford and Toyota experience preferred.