What are the responsibilities and job description for the Order Entry Specialist position at Clopay Corporation?
Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for an Order Entry Specialist
Summary :
The Order Entry Specialist is responsible for processing orders that come through the MTP and GYR plant by utilizing WebGen and Frontier. The OES is also responsible for providing excellent customer service through emails and phone calls, and maintaining positive working relationships with external customers as well as internal associates.
Responsibilities / Principal Duties :
- Process orders, including releases and shop drawing requests timely.
- Review orders for accuracy before providing to Scheduling. Investigate and resolve order discrepancies and necessary corrections to orders released by customers.
- Respond to emails and phone inquires, return phone calls and assist customers in order processing in a timely manner.
- Issue credit memos; handle any pricing disputes.
- Assist other departments in efficient communication with internal and external customers. Including pricing discrepancies, credit memos, and shipping information.
- Support team by assisting with workload as needed.
Qualified candidates must possess the following minimum qualifications :
Our associates are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
Please visit our website at
www.clopaydoor.com
to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.
