What are the responsibilities and job description for the Order Entry Specialist (Contract Fulfillment Rep) position at Clopay?
Summary:
The Order Entry Specialist is responsible for processing orders that come through the MTP and GYR plant by utilizing WebGen and Frontier. The OES is also responsible for providing excellent customer service through emails and phone calls, and maintaining positive working relationships with external customers as well as internal associates.
Responsibilities/Principal Duties:
Process orders, including releases and shop drawing requests timely.
Review orders for accuracy before providing to Scheduling. Investigate and resolve order discrepancies and necessary corrections to orders released by customers.
Respond to emails and phone inquires, return phone calls and assist customers in order processing in a timely manner.
Issue credit memos; handle any pricing disputes.
Assist other departments in efficient communication with internal and external customers. Including pricing discrepancies, credit memos, and shipping information.
Support team by assisting with workload as needed.
Job Requirements:
Qualified candidates must possess the following minimum qualifications:
Minimum 3 - 5 years experience in an office environment.
Rolling steel and sectional door experience desired but not required.
Must be highly organized and have a proven ability to work independently and as a part of a team.
Must have excellent verbal and written communication skills, quantitative math skills and excellent clerical skills.
Ability to independently operate PC based applications for faxing, email and Windows for office applications.
Ability to learn our product line and knowledge of WebGen/Frontier (ERP system), AS400, CRM, Work, Excel and Outlook preferred.
Must be able to develop dealer relationships.
High level of teamwork and interpersonal skills required.
Ability to analyze complex problems, create solutions and make sound, independent decisions & plans.
Salary : $41,000 - $61,000
