Medical Assistant

CloseKnit is a virtual first advanced primary care practice that offers a wide variety of care services, including preventive and urgent care, behavioral and mental health, care coordination, insurance navigation, and more.

The CloseKnit Medical Assistant serves as a bridge between the providers and the non-clinical CloseKnit staff.  Supporting 2-4 providers during the day, this position maintains efficient patient flow by planning and preparing for patient visits while supporting an environment of patient safety and satisfaction by developing a relationship with the patients and explaining clinical information. This role also supports high-quality care delivery by performing all post-visit tasks, performing quality outreach, and demonstrating problem-solving skills around patient needs. The Medical Assistant functions as a collaborative member of the healthcare team, displaying professional behavior, addressing clinical needs, and communicating effectively with other team members and patients. Additionally, this role will be closely involved with the development of new processes to improve care delivery.
 

ESSENTIAL FUNCTIONS: 

Clinical Support  

• Prior to visit, collects and documents new and updated patient information, clinical data and other relevant information such as vital signs, height/weight, allergies, medication reconciliation list, chief complaint, pain score, all past medical, family and social history, and current symptoms. 

• Requests/obtains additional data from outside sources: EKG/lab/ diagnostic test results, specialist visits and other historical data. 

• Schedules patients with urgent needs or abnormal results and arranges referrals. 

• Obtain prior authorizations on specific medications, diagnostic testing/imaging, referrals as ordered by provider. 

• Performs time-sensitive delegated tasks, which include but are not limited to, patient requests via telephone, email and chat, electronic health record (EHR) messages and triages/addresses phone calls from other providers. 

• Completes communication loops to provide feedback and answers to providers, patients, families, pharmacies, suppliers, etc. 

• Orders refills and testing per protocols. 

• Provides medical record documentation daily. 

• Provides age-specific patient education and distributes approved health information materials according to diagnoses. 

• Discusses testing results with patients as delegated by the provider. 

• Works to create and maintain excellence in patient/family satisfaction. 

• Testing and implementation of new workflows and processes to improve patient care and/ or efficiency. 

• Outreach to patients to support follow-through with care plan and gaps in care. 

• Serves as lead for daily provider/health guide/MA huddles 

• Works with health guides to divide tasks 

• Manages all referrals 

• Chaperones virtual sensitive exams. 

• Proactive patient outreach where clinically appropriate, such as new medication follow-up and wellness checks. 

• Performs video check-ins with patients where appropriate 

• Serve as a resource and support for the health guides. 

In-Person Patient Care 

• Prepares, administers, and documents oral and injectable medications and vaccines per provider orders. Consistently follows all elements of medication/vaccine policies. 

• Collects laboratory specimens for on-site and remote-site testing. Performs waived lab testing as ordered and per protocols, including standardized orders. 

• Orders, stocks, and maintains cleanliness of exam rooms and other assigned areas. Documents orders as per protocol. 

• Performs and/or assists with in-office procedures, such as EKGs, wound care, PAP smears, etc. 

• Operates clinical equipment according to equipment procedures, including safety and quality control checks. Reports malfunctioning equipment. 

• Conducts point of care testing, orders, and refills as per protocol 

QUALIFICATIONS: 

Education Level: High School Diploma or GED required.

Required experience: 4 years primary care practice performing both front and back-office tasks 

Experience must include working with multiple providers 

A least 1 year of video or telephone patient outreach experience 

AAMA certified or able to be certified within 6 months of hire 

Preferred Qualifications: 

• Bilingual in English and Spanish  

• Care Coordination experience 

• Proactive quality improvement experience, such as gap recognition and PDSA cycles 

Key Skills and Abilities: 

Excellent written and verbal communication skills 

Ability to work simultaneously across multiple platforms in addition to the EHR 

Ability to clinically prioritize and manage multiple responsibilities 

Quick thinking in responding to patient needs 

Strong team player 

Flexibility to work across multiple providers 

Apply logical reasoning to effectively execute high-level instructions and resolve issues involving multiple variables in a variety of complex situations 

What We Offer

Competitive salary and benefits package.
Flexible hybrid work environment.
Opportunities for professional growth and development.
Collaborative and mission-driven culture.

Join Us

If you have a passion for helping patients, we’d love to hear from you! Apply today to join a team transforming the future of primary care and healthcare navigation.

We are an Equal Opportunity Employer, celebrate diversity, and are committed to creating an inclusive environment for all employees.

Salary : $22 - $26