Med Spa Director

Job Title: Med Spa Director

Role Type: Full Time, Onsite

Hours: Monday-Saturday (Flexible Hours)

Location: Westlake, Ohio

About the company:

Our client is one of the largest and most established med spa companies in the United States, with over 30 years of experience. As the 5th largest privately-owned business in the industry, they combine the latest advancements in medical technology with the world of beauty to deliver exceptional care. Offering a unique blend of monthly memberships and service packages, they have built a strong presence in Ohio and a reputation for delivering transformative aesthetic and wellness results.

As their team continues to grow, they are seeking a driven and experienced Med Spa Director to work in tandem with the Day Spa Director in managing both sides of the Spa. This collaborative role will ensure seamless operations and a unified approach to delivering exceptional client experiences across both the med spa and day spa services.

The Role:

Leadership & Team Management:

• Supportive Leadership: Assist the Day Spa Director in providing direction for the team of 27 staff members, fostering a culture of collaboration and shared success.
• Team Cohesion: Facilitate strong communication and teamwork between the medical spa staff and the spa and salon team to ensure seamless client experiences and maximize cross-selling opportunities.
• Staff Management: Assist in the hiring, training, and supervision of staff to ensure high-quality service delivery and support the Day Spa Director in maintaining a cohesive and motivated team.

Operations & Efficiency:

• Operational Oversight: Ensure smooth day-to-day operations of the medical spa, including scheduling, inventory control, staff management, and facility maintenance.
• Integrated Client Experience: Work closely with the Day Spa Director to ensure a seamless and exceptional client experience across all services and touchpoints.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency and client satisfaction.

Sales & Membership Support:

• Front-End Sales Leadership: Provide support to the front-end sales team, with a primary focus on boosting membership sales.

We’re looking for candidates who:

• Have 3 years of proven experience in a leadership role within a medical spa, salon, or similar environment, focusing on operations and sales.
• Possess a demonstrated track record of successfully growing and scaling membership or equivalent sales.
• Are passionate about the aesthetic and wellness industry, possessing up-to-date knowledge of the latest treatments and technologies.
• Have exceptional leadership, communication, and interpersonal skills, with a proven ability to build strong relationships and work effectively in a collaborative leadership model.
• Are highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced environment.
• Must be available to work onsite in Westlake, Ohio

Compensation:

• $150k OTE - Base Salary Bonus Structure

Perks & Benefits:

• Full-time W2 position
• Paid vacation to relax and recharge
• Enjoy FREE spa services and medical treatments
• Comprehensive health insurance