What are the responsibilities and job description for the Customer Service/Admin position at Closet Factory - Houston?
Seeking a voice you can hear smile over the phone! Pleasant phone manner, must be enthusiastic, energetic and task oriented individual that will represent the company on incoming client calls, appointments, requests and support.
We are searching for another member to add to our close-knit team of individuals. We are a hard working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.
Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care so we are looking for those individuals with great customer service skills.
Responsibilities/Requirements:
- High energy, enthusiastic phone communication and interpersonal skills
- Ability to excite our prospective clients about their consultation
- Ability to qualify leads and convert them into appointments
- Ability to prioritize work assignments, critical tasks and routine work
- Ability to work with multiple departments and be the liaison
- Ability to type on a keyboard without "hunting and pecking"
- Maintaining customer database and timely input of data into internal CRM/ERP
- Exceptional organization and math skills
- Ability to multi-task in high energy environment
- Computer experience (Outlook, Microsoft Office, Google Suites, Sales Force, Quickbooks)
- Phone sales experience highly desirable
- Dispatching experience highly desirable